Infosys taps Cisco for first RP branch

MANILA, Philippines – Infosys BPO Ltd., the business process outsourcing subsidiary of Infosys Technologies Ltd., recently opened its first BPO branch in the Philippines at Market, Market at Fort Bonifacio Global City.

The center features collaboration technologies from Cisco, including Cisco Unified Contact Center, which delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an Internet Protocol (IP) infrastructure.

The center will support multiple clients in the technology industry.

Infosys’ Philippine branch extends the global relationship between the two companies, which began in India in 2002 and now includes six geographic delivery centers across the globe.

“Cisco’s relationship with Infosys is strategic in nature and crosses various business organizations, providing tremendous synergies for both companies,” said Mark Homan, Cisco’s global operations senior director.

“The entire IT infrastructure is built on a Cisco platform and we will continue to expand the center,” said Madhusudan Menon, center head of Infosys Philippines.

“Through this project, Infosys BPO Philippines may emerge as one of the largest Cisco unified contact center implementations by the end of the year,” Menon added.

“The relationship between Infosys BPO and Cisco is good for the Philippines, as it brings world-class end-to-end order management and customer services to the country. It will also give a boost to the BPO industry here and enhance the country’s reputation in this area,” said Stephen Misa, country manager of Cisco Philippines.