Convergys tapped to improve gaming experience

Convergys Corp., a global leader in relationship management, has announced that FireSky, a new video game publisher dedicated to improving how gamers play together online, has signed a new contract for Convergys’ industry-leading Relationship Management Solutions.

Convergys will provide online-gaming consumers of the soon-to-be-released Stargate Worlds massively multiplayer online role-playing game (MMORPG) with state-of-the-art inbound customer support services.

Convergys’ dedicated contact center agents will initially provide customer support to English, French, and German-speaking customers for general game playing questions as well as technical, account management or subscription-related questions.

Stargate Worlds is based on the popular Stargate television series from MGM. Players who step through the gate will go through different levels. 

“In the online game space, customer service is vital,” said Wendy Dickerman, FireSky director for customer care. “As a new company, FireSky has found that it makes sense to partner with experienced, proven firms to provide solutions for distribution and other key business aspects. We intend to raise the bar in the MMORPG space with a higher caliber of customer service. Convergys is going to help us get there.”

“The online gaming industry continues to grow at a rapid pace, and a key goal for the industry is to provide consumers with a superior online gaming experience. Convergys solutions will help FireSky drive more value from their online customer interactions, giving FireSky a clear, competitive differentiation in this growing marketplace,” said Jim Boyce, Convergys president for North America.

“Convergys understood FireSky’s business model and performance challenges and partnered with them to develop a win-win technology support program for the Stargate Worlds community,” Boyce added.

Convergys provides comprehensive, outsourced business and consumer support functions, as well as services for in-house contact center operations.