Convergys' speech tech cited

CINCINNATI — Convergys Corp., a global leader in relationship management, has announced that Technology Marketing Corp. (TMC), publisher of Customer Interaction Solutions, has awarded Convergys two Speech Technology Excellence Awards. The magazine honored Convergys’ SpeechPort and Intervoice Voice Portal.

Customer Interaction Solutions has been the leading publication in CRM, call centers, and teleservices since 1982.

Convergys SpeechPort is the largest and one of the most secure speech platforms in the market serving the needs of clients across financial services, government, transportation and retail. 

Convergys SpeechPort currently supports the world’s largest VXML application for a leading bank, handling more than 250 million calls annually. 

SpeechPort is an on-demand platform available either in a turnkey hosted model (hosted by Convergys) or an open hosted model (speech applications reside on servers on the client’s premise).

Intervoice Voice Portal from Convergys is a standards-based, enterprise solution that provides media management and enables the creation and execution of call control, voice, and multimodal applications.

Intervoice Voice Portal, from Intervoice, accelerates application development and deployment, leverages existing infrastructure with an extensible, standards-based development and runtime environment, personalizes customer experiences, and provides information on users’ terms.

“Consumers today are increasingly demanding automated solutions that empower them to self-serve anytime, anywhere. We see an increasing number of companies adopting our speech solutions as a key component of their customer experience strategy. The awards recognizing these two outstanding solutions confirm that Convergys has leading technologies to meet our clients’ needs for improving their customers’ experience while reducing costs,” said Mike Betzer, Convergys president of relationship technology management.