Bayan Business gets edge from dedicated account managers

MANILA, Philippines - “A lot of people tend to think that it is just like any other ordinary sales-related job in the world. But clearly those in the know understand that it isn’t really the case because there’s really a lot more than what meets the eye in order to become a highly-effective one,” says Marge Baula.

Dondi Ramos likens it to a journey. “Winning a customer is only the beginning of the journey. Managing the relationship with the client for the long term, earning his or her loyalty, and generating revenue growth for both the company and for the client, is the one that requires a permanent effort.”

 “It’s really both a challenging and rewarding career at the same time,” proclaims Melvin Policarpio, “because it moulds one to become an expert adviser to the client’s business, developing a deep knowledge of the client’s organization, its needs and requirement to ensure its success.”

For Marge, Dondi and Melvin, all seasoned account managers at Bayan Telecommunications Inc.’s Bayan Business Group, it’s the personalized account management service that they provide to their clients that gives the company the winning edge over competition.

For them, being on par in terms of price and quality only gets them  into the game, but the quality of service ultimately is what wins for them the game.With the widest variety of superior technology options available, the most competitive pricing offer, a very quick project delivery and fast implementation time, and just about everything else being equal, choosing from among the market players the best and the right technology provider to partner with to help companies efficiently manage and run their business, is no mean feat.

But certainly in a clear case of first among equals, what makes Bayan Business stand out from the rest of the pack is its philosophy of “Business Made Personal” which the company has adapted as its unique value differentiator that it is bringing to the market.

Bayan prides itself in offering the industry standard in customer service via its widely-acclaimed dedicated and personalized level of account service management.

Chito Franco, group sales head of Bayan, said they are uniquely positioned in the industry as the expert telco service provider that companies can personally rely on for their businesses.

He explained that whatever shape or size their business may be, Bayan customers can count on them with their signature brand of top notch and personalized client servicing.

“Tell us what you want to achieve and what troubles your trade. Feel free to ask us questions, for nothing is too trivial for us not to be concerned,” Franco said.

To date, Bayan’s corporate customers from various industries such as banking/finance, manufacturing/retail, outsourcing & offshoring and multinational companies nationwide, all enjoy the personalized service from their assigned account managers who provide them with a single point of contact and on call account servicing.