MANILA, Philippines - The Insurance Institute for Asia and the Pacific Inc. (IIAP) is offering several short courses in insurance and management. The IIAP promotes the growth of the insurance industry through education, training and research. The institute bagged the Educational Service Provider of the Year at the 4th Asia Insurance Industry Awards 2000. The pipeline includes: Business Process Re-engineering & Lean Management (Insurance Management Development Program) Sept. 22-24; Basic Business Grammar Skills Course on Sept. 29-30; Customer Service Workshop on Oct. 6-8; Basic Macro and Micro Economics (Insurance Management Development Program) on Oct. 13-15; all at the IIAP Trainingmin Makati City. Contact Yna Empeno, at 7531488/8877445; akcempeno@iiap.com.ph, www.iiap.com.ph