Maybank, Microsoft to accelerate digital transformation, AI

MANILA, Philippines — Maybank, Malaysia’s leading financial services group, has entered into a strategic partnership with Microsoft to accelerate its digital transformation journey and reinforce its commitment in enhancing customer experience across the Association of Southeast Asian Nations, including the Philippines.

This will see Maybank embracing the power of Microsoft’s collaboration suite, cloud, artificial intelligence (AI) and security capabilities to drive customer centricity, enhance operational agility, and foster a culture of continued innovation.

This partnership is for a value of approximately $237.7 million over five years, which would include upgrade of existing capabilities to Microsoft 365.

Maybank will adopt Microsoft Azure as one of the main cloud platforms for some of its most strategic systems, functions and data workloads.

To further amplify productivity and intelligence, Maybank will rollout Microsoft 365 Copilot across all its 44,000 employees. This integration will empower Maybank personnel with expansive AI-powered capabilities. Out of the box, Microsoft 365 Copilot acts as an intelligent assistant that can offload complex tasks from the employees. Microsoft 365 Copilot will also enable Maybankers to innovate further and drive improvement in the overall customer experience, in efficiency and effectiveness of operations.

Recognizing the paramount importance of trust and security in the financial sector, the partnership also involves leveraging Microsoft’s advanced security tools. Maybank will enhance its existing cybersecurity posture with Microsoft’s industry-leading solutions and ensure robust data protection.

The partnership will explore the establishment of a Center of Excellence for both companies to collaborate on developing cloud and AI-powered innovation, and in nurturing in-house talents in these areas.

“This strategic partnership with Microsoft is a leap forward in our digital transformation journey beyond our M25+ strategy. It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improving our ways of working, and accelerating innovations. With the right technology strengthening our core parts of our business, we are building a truly agile, faster, and more competitive environment for sustainable growth and long-term value creation for all our stakeholders and customers,” Maybank president and group CEO Dato’ Sri Khairussaleh Ramli said.