MANILA, Philippines— Budget carriers Cebu Pacific and CebGo on Sunday announced they have cancelled some flights in the next two days due to an "unprecedented level of disruption."
"Over the past several days, we have seen an unprecedented level of disruption to our operation and our passengers have experienced extended delays and some cancellations," Cebu Pacific said in its advisory.
Cebu Pacific has flights in and out of Clark International Airport in Pampanga, which had to be closed due to damage from a powerful earthquake on Monday. The closure only lasted for less than 48 hours but prompted the cancellation of domestic and international flights of Cebu Pacific.
Following the incident, Cebu Pacific decided to reduce flights especially in its Manila hub “to create more space in its schedule for operational recovery and minimize rolling delays.”
It said it is working with the authorities, regulatory agencies and other stakeholders to provide better service to its passengers.
“Efforts have been made to minimize the disruption to our passengers in the past week. However, we realize that current operating conditions, particularly in our Manila hub, necessitate a temporary reduction of flights,” the carrier said.
“These flight cancellations should help stabilize flight timings, improve on time performance and reduce inconvenience to our passengers,” it added.
The airline advised affected passengers that can opt for the following options:
- Rebook flights for travel within 30 days from original departure date, free of charge
- Get a full refund
- Place the full cost of the ticket in a Travel Fund
- Re-route to / from alternate airports for travel within 30 days, subject to availability of seats
It added that "passengers on the cancelled flights will receive one round-trip travel voucher which they can use for future flights."
The airline apologized for the inconvenience the flight schedules have caused its passengers.
Here’s a list of flights grounded from April 28 to 30:
April 28 (Sunday)
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5J325/5J326 Manila-Legazpi-Manila
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5J655/5J656 Manila-Tacloban-Manila
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5J979/5J980 Manila-Davao-Manila
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5J471/5J472 Manila-Bacolod-Manila
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5J861/5J862 Manila-Zamboanga-Manila
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5J467/5J468 Manila-Iloilo-Manila
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5J631/5J632 Manila-Dumaguete-Manila
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5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
April 29 (Monday)
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DG6657 Cebu-Zamboanga
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DG6989 Zamboanga-Tawi-Tawi
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DG6990 Tawi-Tawi-Zamboanga
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DG6658 Zamboanga-Cebu
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5J791/5J792 Manila-Butuan-Manila
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5J705/5J706 Manila-Dipolog-Manila
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DG6503/DG6504 Manila-Cebu-Manila
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5J991/5J992 Manila-General Santos-Manila
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5J641/5J642 Manila-Puerto Princesa-Manila
April 30 (Tuesday)
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DG6416/DG6417 Cebu-Iloilo-Cebu
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DG6573/DG6574 Cebu-Tacloban-Cebu
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DG6603/DG6604 Cebu-Dipolog-Cebu
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5J781/5J782 Manila-Ozamiz-Manila
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5J551/5J552 Manila-Cebu-Manila
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5J373/5J374 Manila-Roxas-Manila
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5J513/5J514 Manila-San Jose-Manila
—Rosette Adel