Target turnaround gets shoppers back into stores

NEW YORK – Target’s efforts to draw shoppers back into its stores are paying off.

Take Annabel Bernardo, who once bought trendy clothes at Target but cut back after she felt it lost its fashion edge.

Now, Bernardo, who lives in Rockville, Maryland, is back: “The store is looking much better. It’s looking more upscale.”

That Target has had five consecutive quarters of increases in a key sales measure suggest there are more shoppers like Bernardo, who are returning to the discounter that pioneered the concept of putting affordable, chic fashions under the same roof as groceries and toiletries.

That’s good news for Target, which had setbacks in recent years, including a major debit and credit card hack that impacted sales for several months and a misstep that led it to focus on groceries instead of the cheap chic fashions its customers craved.

The sales improvements come as Target continues a turnaround plan it started after it hired CEO Brian Cornell in 2014. As part of the plan, Target got rid of its money-losing Canadian operations and revamped its management team.

But the key to luring shoppers back has been changes in stores. Target has been updating its fashion, baby products and home decor. It’s overhauled the fit of its jeans, resulting in at least 10 percent sales growth.

It’s also launched a plus-size collection for women, Ava & Viv – its first exclusive fashion line it created in over a decade – with plans to launch exclusive beauty and children’s wear collections in 2016.

The discounter has worked on presentation, too. It’s been adding mannequins to display some clothes instead of hanging them or folding them on shelves. Additionally, it’s hired experts for most of its 1,800 locations to refresh stores with the best merchandise.

At the same time Target has upgraded its stores and merchandise, the chain says it’s keeping prices low. To ensure that, the chain says it’s better using its large scale to negotiate prices with suppliers. For instance, for basics like sheets and towels, Target offers longer-term commitments with manufacturers, ordering for two years instead of every quarter, a move that cuts costs.

Experts say it will be key for Target to distinguish itself from other discounters while not being perceived as too pricey for its middle-class shoppers. The median household income of Target’s customers is $67,500, about $20,000 more than Wal-Mart’s customers, according to Kantar Retail, a market research firm.

“It’s a tricky balancing act,” said Craig Johnson, president of retail consultancy Retail Growth Partners.

The changes come after Target wrestled with uneven growth since the Great Recession. After decades of gaining popularity with shoppers who like the idea of buying trendy clothes and home decor at a discounter that also carries soap and toothpaste, Target faced challenges when the recession made shoppers more frugal.