PSBank upgrades digital platform

MANILA, Philippines - Philippine Savings Bank, the thrift bank arm of Metropolitan Bank and Trust Co. further enhanced its website to provide clients and visitors a better user experience.

PSBank senior vice president Emmanuel Tuazon said the upgrade of www.psbank.com.ph is part of the bank’s thrust on digitalization.

“PSBank is always about making things simple and more convenient for customers. With the growing number of devices, we wanted to be more attuned to the times. Our customers should always have a seamless experience when they bank with us through any device, wherever they are,” he said.

Tuazon, who is also head of marketing and customer experience group, said PSBank website’s clean look and streamlined design effectively articulates the essence of the bank’s “Simple Lang, Maaasahan” brand.

The new look will allow easier navigation for visitors with its adaptive design to any device such as laptop, tablet, and mobile phone.

 The newly-improved site, he added is also more customer-centric with the addition of the search option bar giving visitors the ease of getting the information they need. 

Location of PSBank branches and ATMs could also be identified in a breeze as the search feature is already integrated with Google maps.

Moreover, access to the bank’s products and services is also made simpler and faster as these are classified according to clients’ banking needs.

To promptly assist visitors on any inquiry on products and services the bank placed the “I’m Interested” service box throughout the site.

This new feature would automatically send a message to the bank’s customer experience group who will address their queries.

Visitors could also easily share the articles and pages they find interesting in the PSBank website in their social media pages by simply clicking the icon of the social media application found throughout the site.