MANILA, Philippines - Sun Life of Canada (Philippines) Inc. president & CEO Rizalina Mantaring has announced the promotion of Karenina M. Casas to chief operations officer.
Casas joined Sun Life in 1993 as a training specialist from Assumption College and Ateneo de Manila where she had been a teacher and lecturer. She took on progressively more responsible positions and moved to operations as customer service manager in 1998. She became director in 2004 and then AVP for client services in 2006, and finally, chief administration officer in 2007.
Casas has been instrumental in the operations group’s ability to cope with the rising demands of the company’s customers and its rapidly growing business. She also continues to have responsibility over the Administrative Services Department and recently also added the Process Management team under her wing.
“Karen’s appointment reflects her enormous dedication and hard work, commitment to excellence, and recognizes her leadership and significant contributions to Sun Life’s vision of success,” said Riza Mantaring.
Casas graduated with a Bachelor of Science (Psychology) from the Ateneo de Manila University. She also attended the Management Development Program at the Asian Institute of Management (AIM) and holds the designation Professional, Customer Service (with honors) and Associate, Customer Service from the Life Office Management Association (LOMA).