Convergys marks 10-year success in Phl operations

MANILA, Philippines - Convergys, which is commemorating 10 years of Philippine operations, has reported record growth in both employee numbers and contact center sites. Convergys currently has 35,000 employees in the country, and will open its 22nd site in Davao this month.

Andrea Ayers, Convergys president and CEO, said: “We are honored and proud that Convergys continues to be the Philippines’ largest private employer. The superior service delivered by our team here and around the globe enables us to sustain growth and build stronger relationships with existing and new clients. As an industry leader, this allows us to lead in job creation and in providing opportunities for people to grow.”

The company’s commitment to provide employment and career opportunities for the nation’s best and brightest includes its “build from within” philosophy, which has resulted in over 80 percent of its leaders growing their careers within Convergys, many of whom began in the company as agents. Also included among its employees are returning overseas Filipino workers (OFWs) and qualified senior citizens and retirees. Convergys also supports efforts to improve the country’s employable talent pool through its Near-Hire training. In just three months of running this program, close to 700 have been trained and 343 have already found employment in the company.

“Our 10th anniversary is a toast to 35,000 heroes – each one counts and makes a difference in the lives of those whom they touch – our clients and customers, families, one another, and our communities. In fact, our very own employees drive philanthropy right where they live and work. Through the Convergys Community Action Network, they spent 3,685 volunteer hours, supported 13 beneficiary groups across the country, anddonated thousands of goods and over P2.5 million ($60,000) in 2012 alone,” said Ivic Mueco, Convergys Philippines vice president and country manager.

Marife Zamora, Convergys senior vice president and managing director for Asia Pacific, Europe, Middle East and Africa, also lauded the company’s ongoing success. “The Philippines has emerged as a top-notch destination in providing customer management services to Convergys clients from North America, United Kingdom, and Australia. Our biggest advantage continues to be the availability and high quality of Filipino talent,” she said.  “We are very proud of Convergys’ achievements as a top employer in the country and as a global industry leader.”

Convergys is a three-time recipient of the BPO Employer of the Year recognition and has twice received the BPO Company of the Year recognition in the International ICT Awards.  The company is also in the PEZA Hall of Fame for winning Top Employer and Top Exporter three times in a row in both categories.