Dell earns certification

MANILA, Philippines - Dell’s Philippine office has been certified as ISO 9001:2008 compliant by the International Organization for Standardization, reflecting the company’s commitment to continually meet and exceed customer satisfaction. “The world of technology companies hinges upon a sound internationally-accepted operational approach to meet the needs of customers globally,” said Richard Teo, president of Dell Philippines. “Establishing reliable processes and training our team members in accordance with these requirements is fundamental to the credibility of our company. The independent validation by ISO provides peace of mind to customers that Dell is committed to sound management practices that are thoroughly measured and evaluated in order to exceed customer satisfaction.” To earn the ISO 9001:2008 certification, Dell was evaluated throughout the enterprise, from operations and information systems to accounting and human resources. The analysis included a thorough audit of systems, policies and practices governing operations, confirming that these processes are applied with a commitment towards ongoing improvement.