SPi Global among world's top outsourcing providers

MANILA, Philippines - PLDT unit SPi Global, the largest Filipino-owned BPO company, has ranked among the top 100 outsourcing service providers in the world, according to two of the most reputable international outsourcing industry organizations.

The company was included in the International Association of Outsourcing Professionals’ (IAOP) 2011 Global Outsourcing 100 list, and the Global Services’ 2011 GS100 list.

IAOP is the global standard-setting organization and advocate for the outsourcing profession, while Global Services is a highly-regarded online and digital publication dedicated to the outsourcing industry.

 “This is the sixth consecutive year that SPi Global was included in the Global Outsourcing 100 list. We scored high marks in the areas of customer references, company recognitions, management capabilities, and employee management. Those are critical credentials for a BPO provider and strongly show our commitment to excellence and value creation for two of our most important stakeholders - our clients and our employees,” SPi Global president and CEO

Maulik Parekh said.

 “Making it to the GS100 list is another source of pride and honor. Our competitors are giants in the industry. With our hard work and dedication, we have proven that we can be at par with them in terms of the services that we provide,” he added.

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry.

SPi Global was cited due to its demonstrated capabilities in the areas of document management, customer relationship management, and transaction processing.

Aside from its ranking, SPi Global also listed prominently in the sub-list of honors including: Best 20 Leaders by Industry Focus-Entertainment & Media, Best 20 Leaders by Industry Focus-Financial Services (Insurance), Best 20 Leaders by Industry Focus-Health Care, Best 10 Leaders by Service Provided-Document Management Services, Best 10 Companies by Service Provided-Document Management Services, Best 20 Leaders by Service Provided-Customer Relationship Management Services, Best 20 Leaders by Service Provided-Transaction Processing Services, Best 20 Leaders by Region Served-UK.

In the GS100 list, SPi Global was also included in two category lists: the top 15 companies in the category “Top Global Mid-Tier BPO Vendors” and top nine firms in the category “Top Mid-Tier Industry-Specific BPO”. There were no exact rankings provided; the companies were listed alphabetically.

According to Global Services, the survey was the result of an analysis of 200 data points and several qualitative parameters. The analysis covers four primary pillars-management excellence, customer maturity, global delivery maturity, and portfolio of services. The survey was done in partnership with NeoGroup, which helps organizations benefit from the rise of services globalization and outsourcing around the world.

 “The global services industry has gone clearly beyond the paradigm of ‘more work at lesser cost. Companies are routinely seeking business outcomes, and in some cases, new forms of business value. Service providers who can deliver on these fronts make it to the GS100 and its categories,” Global Services editor Ed Nair said.

 “The firms that are recognized in the GS100 list demonstrate a greater level of focus on client needs, employee development and process improvement. They continue to be providers of choice in the market,” NeoGroup founder and chairman Atul Vashistha noted.

Earlier this year, SPi Global was recognized as the “BPO Co. of the Year” in the 2011 International ICT Awards. It is a wholly-owned subsidiary of Philippine Long Distance Telephone Co. (PLDT), the leading telecommunications provider in the Philippines voted recently by analysts and investors as 2011’s Best Managed Co. in the country in a poll by Finance Asia magazine.

SPi Global is a leading full-service BPO provider with offices and facilities across North America, Europe, Australia, and Asia. It has over 15,000 employees delivering a wide range of knowledge process and customer relationship management solutions to diversified markets, including financial services, healthcare, legal, and publishing.