PLDT, technology partners launch first unified communications system for firms

MANILA, Philippines - Telecommunications giant Philippine Long Distance Telephone Co. (PLDT) and its technology partners, Alcatel, Avaya and Cisco, launched yesterday the country’s first managed unified communication solution.

PLDT UNO allows various means of enterprise communications to work seamlessly regardless of device, network or location. The solution converges real-time voice, messaging, and data applications in a single platform, and is best suited for corporations with multiple branches and on VPN set-up.

PLDT customer sales and marketing group head and senior vice president Eric Alberto explained that PLDT UNO, with its single converged platform for voice and data business applications, will not only introduce cost savings but also improve business operations and collaborations.

 “Middle and large corporations depend heavily on the timely dissemination of information within its units, divisions, and off-site offices to respond quickly to the demands of their business. PLDT UNO is getting into a corporate world full of people, collaborating from different locations, and using various business applications and devices, but working efficiently as one,” he said.

This process, he noted, would help them realize increased profits while maintaining manageable communication expenditures and happier customers.

PLDT UNO integrates telephony and basic unified communication applications into the company’s LAN/WAN, which allows it to seamlessly combine several communication configurations that a company needs.

Meanwhile, PLDT corporate business head Nerissa Ramos said using one communication device is more efficient and more cost-effective than using all sorts of peripherals for communication, a ground-breaking technology that simplifies company’s operation.

Some of the advantages of PLDT UNO’s suite of unified communication tools include distributed calls, call detail recording, mobile twinning, web-based management, web conferencing, and unified messaging such as voice-mail-to-email and visual voicemail. Other add-on features can also be included in different set-ups, such as call recording, meet-me-conferencing, text-to-speech, click-to-call, fax-to-email, and network management system.

“PLDT UNO is a wonder of technology. It combines several communications suite into same language which results to improved collaboration, quicker decisions, cost savings, and less travel,” Ramos added.