Contact Center Industry to tackle revenue growth and cost savings strategies during CCAP Expo 2009

MANILA, Philippines – Around 6,000 executives from the contact center industry are expected to attend Contact Center Association of the Philippines’ (CCAP) Annual Call Center Conference & Expo 2009 from July 15 to 16 at the SMX Convention Center in Pasay City, to discuss how to achieve revenue growth and cost savings.

With the theme “Navigating Through the Global Crisis,” the expo will focus on topics such as “Fueling growth through mergers and acquisitions,” “Recession-proof your call center,” “Impact of efficient supply chain management on your bottom line ,” “Low cost and effective recruitment strategies,” “Tried-and-tested tactics for retaining your top people ,” “Using technology to generating cost savings,” “New trends in call center automation,” “Motivating your team to achieve key metrics,” and “Work-life balance in a 24/7 world,” among others. 

Now on its fifth run, the convention, exhibit, and job fair will feature more panel discussions with CEOs, analysts, economists, support sectors, and call center agents; 32 new conference topics on operations, HR, technology, and career development; a new conference track called Call Center 101 Plus for call center startups; more booths and a bigger job fair. 

Interested parties may contact the CCAP Secretariat at 889-7763, 886-4407 and 844-8341 or email [email protected].