IPVG bags 5-year outsourcing deal with Vietnamese firm

MANILA, Philippines – Information technology and gaming conglomerate IPVG Corp. has signed a five-year outsourcing contract with Prudential Vietnam Finance Co. Ltd. (PVFC), the company said in a statement.

Under the agreement, PVFC will outsource up to 400 seats to IP Contact Center Outsourcing, Inc. (IPCCO), a unit of IPVG for voice and non-voice services delivery service capabilities such as telemarketing services, and non-voice BPO services (email support, field support, document management and transaction processing).

PVFC is a consumer finance organization that provides personal loans, home loans and sale finance for convenient and flexible solutions to the financial needs of the Vietnamese people.

It was launched in late 2007 as one of the first fully foreign-owned finance companies and has achieved many significant milestones since then.

The deal was made possible in cooperation with Viet Thai International, IPVG’s partner in Vietnam.

Viewed as “The Next China,” the Vietnam market offers an attractive and dynamic business opportunity, IPVG said.

Kalidas Ghose, chief executive officer of PVFC, said:   “This tie-up will allow us to add new facets to our ever expanding distribution capabilities and will further enable us to leverage the expertise of our partner, IPVG, in serving high-growth segments in the Vietnam market. We look forward to reaching more customers and offering them best-in-class products and services.”

The partnership marks IPVG’s growing presence in the BPO space in the region.

“Our people skills, domain expertise, plus our robust technology infrastructure will provide the synergy needed in handling BPO customers like Prudential’s Vietnam finance business. We are very excited with this partnership and we look forward to working with them in the years to come,” said IPCCO president and chief executive officer Mohan Kulkarni.

IPVG has established presence in the Philippines, Singapore, Hong Kong, Vietnam, India, Panama, United Kingdom and USA.