Call center firm gets tax perks

MANILA, Philippines - The Board of Investments (BOI) has extended its package of incentives to contact center firm WNS Philippines Inc. for its investment that will bring in more than 2,000 new jobs when it starts operations in May.

WNS Philippines Inc is a contact center classified as a new information technology export service firm under the government’s Investment Priorities Plan (IPP).

WNS has invested almost P200 million to open its new call center facility. WNS is a collaboration between WNS Global Services Netherlands Cooperative U.A. and Advanced Contact Solutions Inc., a Filipino multinational company. The Netherlands group owns 65 percent while Advanced Contact Solutions owns the remaining 35 percent.

Under this project, outsourced customer relationship management services will be offered to a wide range of global clients using modern information technology infrastructure.

It will likewise house facilities for training and counseling, data center management and multiple telecommunications operations.

The company will undertake various types of inbound and outbound call center services such as finance and accounting, sales acquisition, account activation, payment authorization, customer service lines and shared financial administration.

Additionally, it will render order and sales verification, payment reminders and call collection, customer win-back, subscriber re-activation and account servicing for the retail sector.

The call center will have 500 seats but will generate total employment for both direct and support management of over 2,000 at full capacity.