US firm to invest additional $14M in RP

US-based company APAC Customer Services Inc. has invested $14 million for the construction of two more customer care centers in the country.

APAC chief executive officer Robert J. Keller said they plan to invest more money for the construction of additional  customer care centers in the country.

“The Philippines is the fastest-growing segment of our business. There is no better place to do business but here,  given the so-called ‘service culture’ which works for us. We will continue to invest and build jobs here,” Keller said.

Keller said they are considering building a call center in Bay City, Manila and Sta. Rosa, Laguna.

Although the third center just opened, he said they are in serious negotiations for the fourth facility which will likely be built  in the second quarter of next year.

”Our capacity growth plan for the Philippines will add 1,000 to 2,000 new seats per year for the next five years,” Keller said.

The new facility, located in Araneta Center Cubao, will employ 2,000 agents. The first two call centers are in Alabang. All in all, APAC has 3,500 associates in the Philippines.

The three Philippine offices are the only locations of APAC outside the US where it has nine centers.

When asked if APAC will build a facility in another country, Keller said the company has no plans yet.

The company is focused on healthcare, communications, business and financial services, publishing and travel and entertainment. The local operations serve healthcare, publishing and travel.

Meanwhile, Keller said the US and Philippine sales are likely to hit $230 million by yearend, with local operations contributing roughly $76.66 million.

For next year, Keller said revenues should reach of $250 million.

APAC started its local operations in 2003.