Paxys affiliate acquires NY-based customer relationship mgm’t firm

Listed call center firm Paxys Inc. said its affiliate, Usaha Tegas Group, has acquired a 24-percent stake in Panther/DCP Holdings, which controls service provider PRC LLC.

Usaha Tegas is a Malaysian conglomerate with interests in telecommunications, broadcasting, power generation, gaming, hotels, property and oil in the Asia-Pacific region.

With the acquisition, Paxys will be the sole Philippine provider for the customers of PRC.

PRC is a customer relationship management service provider. It currently outsources its clients’ service needs to Paxys. Its clients include cable TV provider DirecTV and airline firm British Airways.

Panther, PRC’s parent firm, is controlled by Diamond Castle Holdings, LLC, a private equity firm based in New York.

PRC provides the strategic execution of sales and customer management services to many of the world’s premier brand-focused corporations through a global network of 32 contact centers. It is a market leader in managing and building customer relationships and is well positioned to benefit from the attractive fundamentals in the outsourced customer care and sales and marketing sectors of the business process outsourcing industry.

"We are very pleased to partner with Paxys on this transaction as we believe they are leaders in offshore services, an area of particular interest to several PRC clients, said PRC chairman Gene Lockhart.

For his part, Paxys chairman Tarcisio Medalla said "the investment in PRC is an important strategic event for both Paxys and PRC."

"Both companies have benefited immensely from a close working relationship over the past several years. This investment will further strengthen its ties between the companies and provide increased stability and new growth opportunities for both businesses," he added.