DHL extends coverage of its guaranteed delivery service

World’s leading express and logistics company DHL has extended the geographical reach of its Time Definite Delivery (TDD) service, which now connects the Asia Pacific region to six Gulf States namely, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and United Arab Emirates.

"The service underscores our commitment to deliver new industry benchmarks that respond to the increasingly sophisticated requirements of our clients," DHL Philippines country manager Larry Llamzon said, adding that with the extension of TDD’s reach to the Middle East, DHL is well positioned to provide its customers in the Philippines with an additional advantage in this intensely competitive marketplace.

DHL’s TDD MidDay Express offers guaranteed door-to-door delivery from the Philippines to the Middle East by 12 noon, the following day.

Customers are able to track the status of their shipments via the DHL website, and DHL pro-actively notifies TDD customers, via email or facsimile, once the deliveries have been made.

If there are any delays, customers will be notified and refunded the total transportation charges in accordance with DHL’s money-back guarantee should the cause of the delay lie with the latter.

DHL provides the biggest network in Asia Pacific for this unique service offering, with TDD being available in 20 cities across 12 countries in the region.

Just recently Mumbai and New Delhi have been added to the Asia Pacific cluster. Previously, TDD had only been available within the individual geographical regions of Asia Pacific, Europe, Middle East or Africa. The new enhancement effectively bridges the two regions of Asia and the Middle East, officials said.

With this new development, DHL customers in 12 Asia Pacific countries will be able to send shipments to more than 200 cities and business centers in the Middle East through the use of MidDay Express and DHL’s guaranteed delivery promise.

The new TDD connection between Asia Pacific and the Middle East caters to companies in import and export businesses in the two regions that require a short lead time for delivery of their documents and samples.