The total sales in 2000 was P162 million or a compounded sales growth of 26 percent per year for the past six years. Despite worsening market conditions, the company managed to improve sales by three percent, as shown by the 1999 sales performance of P157.6 million.
ATC president Antonio Fernando, attributing this to its human resources’ high standards of excellence in delivering quality service to its clients, said the firm has taken pride in capturing 65 percent of the total market share in the telecommunications industry.
ATC supports about 31 call centers, 13 of which are multinational firms including Citibank, IBM Philippines, AIG Credit Card Center, American Express, APL-NOL, Intel Phils., Amway, DHL Groups Worldwide. Other ATC clients include Cybercity, WG&A, Lucent Technologies, AT&T, and FedEx.
Fernando said that despite its lean manpower backup of 46, the firm has marked a profit increase of 10 percent. As a result, he said, the employees received an extra month’s bonus for the year 2000, which is more than the industry trend.
In 1993, ATC, which had been distributing and installing AT&T Global Information System products, was also appointed as the authorized distributor of Avaya Communication’s Business Communications Systems, formerly the Enterprise Network Group of Lucent Technologies.
Considering manpower as its biggest asset, ATC continues to train its staff abroad and to enhance its Internet-related protocol equipment and services.
Meanwhile, BHI also reported profitable operations form its banking, corporate finance and brokering in its Hong Kong investments, specifically through the $400 M general enterprise management fund of Simon Murray, formerly chairman of Deutsche Bank in Asia Ltd., as well as through Infocast Asia Ltd-BVI.
BHI’s investment interests are in travel, leisure, and property development. More recently, due to the boom in the technology sector, BHI also expanded its interests in IT.