Qualfon remains bullish with Cebu operations

CEBU, Philippines —  Qualfon Philippines announced growth opportunities in Cebu, while the world is facing the Coronavirus related crisis.

“We continue to see steady growth in our Cebu operations because of our dedicated employees, long term clients and capacity to support new business opportunities,” said Mike Marrow, chief executive officer of Qualfon.

“We recognize the wealth of talents and a business-friendly government that provide a stable foundation for us to create more jobs and make each person’s life better,” Marrow added.

In a statement, Marrow said Qualfon was able to quickly support the customer care division of a leading, grocery delivery service experiencing a growing number of online shoppers in need of essential supplies.

Qualfon’s contact center agents now support these consumers through a variety of channels, including online chat, to ensure they receive the highest level of customer satisfaction possible.

This opportunity could grow to provide an additional 2,000 jobs in Cebu, including advancement opportunities for supervisors, quality assurance specialists, and trainers.

Meanwhile, the Mexico-bases Qualfon provides consistent jobs in all three of its Philippines locations, Cebu, Manila and Dumaguete, by offering assistance and security for their employees.

Employment opportunities are growing, he assured.

Most positions require excellent typing speed, proficiency in the English language, computer skills, and a commendable work attitude.

Qualfon, a full-service marketing solutions and contact center service provider, is strictly abiding the protocol of community quarantine (ECQ). Agents are on a work-at-home arrangement, with Qualfon providing computers, LTE routers, and electricity allowance.

Those unable to work from home are given hotel accommodations with free meals and transportation to the site.

All recruitment and training efforts are also being done virtually, something Qualfon is accustomed to, given its decade of experience with work-at-home programs.

Qualfon’s Cebu site has successfully migrated 78 percent of its entire workforce to an at-home arrangement.

Qualfon’s Global Task Force is taking extraordinary measures to protect the health and well-being of their employees by ensuring social distancing, enhanced cleaning services, meal, and transportation allowances and work-at-home arrangements.

  Qualfon’s operation is now on its 14th year, employing 3,026 workers pre-COVID-19.

Recent growth, including new business opportunities, has led to an increase of 464 employees to date and this is consistently growing, Marrow noted.

This growth comes from increases in volumes from existing, long-term clients, combined with new business growth brought on by the need to support the essential business during the COVID-19 pandemic.

  Qualfon is a full-service marketing solutions and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences.

At peak, we have approximately 16,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico and Costa Rica, guided by its mission—“be the best and make each person’s life better.”