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                    [Title] => Customer care?
                    [Summary] => The top four key customer satisfaction indicators, according to IDC, are 


• The timeliness of the response; 


• The clarity/understanding of the issue; 


• The completeness of the resolution; and 


• Courtesy from the person handling the complaint. 


But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned? 


                    [DatePublished] => 2006-01-02 00:00:00
                    [ColumnID] => 134102
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                    [AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING
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                    [Title] => Customer care?
                    [Summary] => The top four key customer satisfaction indicators, according to IDC, are 


• The timeliness of the response; 


• The clarity/understanding of the issue; 


• The completeness of the resolution; and 


• Courtesy from the person handling the complaint. 


But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned? 


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                    [Title] => Customer care?
                    [Summary] => The top four key customer satisfaction indicators, according to IDC, are 


• The timeliness of the response; 


• The clarity/understanding of the issue; 


• The completeness of the resolution; and 


• Courtesy from the person handling the complaint. 


But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned? 


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                    [Title] => Customer care?
                    [Summary] => The top four key customer satisfaction indicators, according to IDC, are 


• The timeliness of the response; 


• The clarity/understanding of the issue; 


• The completeness of the resolution; and 


• Courtesy from the person handling the complaint. 


But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned? 


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                    [ColumnID] => 134102
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                    [AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING
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abtest

Customer care?

By EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING | January 2, 2006 - 12:00am

The top four key customer satisfaction indicators, according to IDC, are • The timeliness of the response; • The clarity/understanding of the issue; • The completeness of the resolution; and...

Technology

Customer care?

By EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING | January 2, 2006 - 12:00am

The top four key customer satisfaction indicators, according to IDC, are • The timeliness of the response; • The clarity/understanding of the issue; • The completeness of the resolution; and...

Technology