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Despite strong first half improvements in new-vehicle sales in the Philippines, overall satisfaction with the new-vehicle purchase experience has declined in 2013, according to a J.D. Power Asia Pacific 2013 Philippines Sales Satisfaction Index (SSI) Study released recently.

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Customers receiving their vehicle within 10 minutes when picking it up after service is completed are more satisfied with their overall service experience, compared with those who waited more than 10 minutes to receive their serviced vehicle, according to the J.D. Power Asia Pacific 2011 Philippines Customer Satisfaction Index (CSI) StudySM released recently.
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New-vehicle sales satisfaction has increased in the Philippines after  two consecutive years of declines that were caused by rapid sales growth  and increased customer expectations, according to the J.D. Power Asia  Pacific 2011 Philippines Sales Satisfaction Index (SSI) Study.
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POWER ASIA PACIFIC

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abtest

After 2 consecutive years of improvement: Overall New-Vehicle Sales: Satisfaction in Phl declines

September 11, 2013 - 12:00am

Despite strong first half improvements in new-vehicle sales in the Philippines, overall satisfaction with the new-vehicle...

Motoring

Chevrolet launches Colorado pick-up

By Grace Melanie L. Lacamiento | August 5, 2012 - 12:00am

Chevrolet recently launched the all-new Colorado, a midsize pick-up model, at Ayala Center Cebu.

Freeman Cebu Business

Chevrolet Ranks Highest in Customer Satisfaction with After-Sales Service in Philippines

September 29, 2011 - 8:01am

SINGAPORE: 22 September 2011 — Customers receiving their vehicle within 10 minutes when picking it up after service is completed are more satisfied with their overall service experience, compared with those...

Motoring

Chevrolet ranks highest in Customer Satisfaction with After-Sales Service in Philippines

September 28, 2011 - 12:00am

Customers receiving their vehicle within 10 minutes when picking it up after service is completed are more satisfied with their overall service experience, compared with those who waited more than 10 minutes to receive...

Motoring

Nissan ranks highest in New-Vehicle Sales Satisfaction in the Philippines

August 24, 2011 - 12:00am

New-vehicle sales satisfaction has increased in the Philippines after two consecutive years of declines that were caused by rapid sales growth and increased customer expectations, according to the J.D. Power Asia...

Motoring

Mazda ranks highest in sales satisfaction in the Philippines

August 11, 2010 - 12:00am

Although new-vehicle sales in the Philippines have been gaining strong momentum since mid-2009, overall satisfaction with the new-vehicle purchase experience had declined in 2010, according to the J.D. Power Asia...

Motoring

Toyota ranks highest in after-sales service

July 8, 2010 - 12:00am

SINGAPORE - Servicing vehicles within three hours and having vehicles ready when originally promised have a significant positive impact on overall satisfaction with after-sales dealer service, according to the J.D....

Freeman Cebu Business

Toyota Ranks Highest in Customer Satisfaction with Dealer Service in the Philippines

July 7, 2010 - 12:00am

Servicing vehicles within three hours and having vehicles ready when originally promised have a significant positive impact on overall satisfaction with after-sales dealer service, according to the J.D. Power Asia...

Motoring

The Wonders of Summer with the Suzuki APV Type II

March 3, 2010 - 12:00am

PAG-ASA warns that it is going to be a hot summer, making a trip to the beach even more inviting. With the Lenten season signaling the onset of summer holidays, families and barkadas are already making travel plans...

Motoring

SUZUKI APV: The perfect Yuletide vehicle

December 11, 2009 - 12:00am

Looking for the perfect vehicle to meet all your Yuletide needs? The Suzuki APV Type II – voted as 2009 Best Compact People Carrier by local automotive publication C! Magazine – has the features and specifications...

Supplements