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                    [ArticleID] => 149641
                    [Title] => Local contact centers see 50% growth rate by 2004
                    [Summary] => Local contact centers expressed optimism yesterday that their industry will reach an annual aggregate growth rate of 50 percent or $864 million by 2004.


Industry leaders said that the demand for outsourced contact center services will continue to increase and the Philippines is in a good position to benefit from this expansion.


According to the Contact Center Association of the Philippines (CCAP), the US market alone stood at 1.5 million seats.


                    [DatePublished] => 2002-02-06 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1096655
                    [AuthorName] =>  Des  Ferriols
                    [SectionName] => Business
                    [SectionUrl] => business
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JOSE FERREROS

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                    [ArticleID] => 149641
                    [Title] => Local contact centers see 50% growth rate by 2004
                    [Summary] => Local contact centers expressed optimism yesterday that their industry will reach an annual aggregate growth rate of 50 percent or $864 million by 2004.


Industry leaders said that the demand for outsourced contact center services will continue to increase and the Philippines is in a good position to benefit from this expansion.


According to the Contact Center Association of the Philippines (CCAP), the US market alone stood at 1.5 million seats.


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Local contact centers see 50% growth rate by 2004

By Des Ferriols | February 6, 2002 - 12:00am

Local contact centers expressed optimism yesterday that their industry will reach an annual aggregate growth rate of 50 percent or $864 million by 2004. Industry leaders said that the demand for outsourced contact...

Business