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                    [AuthorName] => Ehda M. Dagooc
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The call center industry of the Philippines is determined to keep its status as no. 1 in the world for voice calls, even as it strives to put key measures in place to also become no. 1 in the non-voice segment.

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Jojo Uligan

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abtest

CCAP: TRAIN 2 may put thousands of jobs in peril

By Ehda M. Dagooc | May 29, 2018 - 12:00am

The Contact Center Association of the Philippines (CCAP) is asking the government to retain investment packages in TRAIN-2...

Freeman Cebu Business

Call center industry firm on retaining No. 1 status

February 23, 2014 - 12:00am

The call center industry of the Philippines is determined to keep its status as no. 1 in the world for voice calls, even as it strives to put key measures in place to also become no. 1 in the non-voice segment....

Business

BPO voice workforce seen rising 15% next year

By Lawrence Agcaoili | November 3, 2012 - 12:00am

The workforce of the voice segment of the country’s information technology – business process outsourcing (IT-BPO) sector is expected to increase by 15 percent next year as the industry is showing no...

Business

Thousands turn up for CCAP fun run

July 1, 2010 - 12:00am

Thousands of call center agents, including managers, took part in the first Contact Center Association of the Philippines (CCAP) fun run at the SM Mall of Asia Complex in Pasay City recently.

Sports