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Worldwide revenues of software-as-a-service (SaaS) will likely reach $10.7 billion this year as the market is projected for stronger growth likely due to the “significant industry buzz” on SaaS and other off-premises models shifting to cloud computing, according to analyst firm Gartner.
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INCONTACT

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abtest

Siemens invests in top cloud-based call center solution provider

September 5, 2011 - 12:00am

Siemens Enterprise Communications has made a strategic investment in inContact, the world’s largest cloud-based call center solution provider, which has recently built its Asia-Pacific headquarters at the Bonifacio...

Business

Boom in software-as-a-service to generate $10.7-B revenues worldwide

February 13, 2011 - 12:00am

Worldwide revenues of software-as-a-service (SaaS) will likely reach $10.7 billion this year as the market is projected for stronger growth likely due to the “significant industry buzz” on SaaS and other...

Business

inContact boosts Sitel's agent rating

November 14, 2010 - 12:00am

Leading contact center software provider inContact has increased the agent efficiency rating of top global business process outsourcing (BPO) firm Sitel after implementing its customized training and communications...

Business

Call center solutions provider expands RP unit

October 2, 2010 - 12:00am

inContact, the market leader in on-demand call center software and agent optimization tools, announced yesterday that it is expanding its operations in the Philippines.

Business