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                    [Summary] => In an industry driven by system-wide automation where all it takes is a few button clicks to consummate an online transaction, veteran banker Nilo Pacheco Jr. stands firm that the human touch still plays a crucial role in high-tech banking.


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EXCEEDING CUSTOMERS EXPECTATION THROUGH EXCELLENT SERVICE DELIVERY

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‘Personal warmth still exerts influence on someone choosing a bank’

July 23, 2002 - 12:00am

In an industry driven by system-wide automation where all it takes is a few button clicks to consummate an online transaction, veteran banker Nilo Pacheco Jr. stands firm that the human touch still plays a crucial...

Banking