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Array ( [results] => Array ( [0] => Array ( [ArticleID] => 314723 [Title] => Customer care? [Summary] => The top four key customer satisfaction indicators, according to IDC, are
The timeliness of the response;
The clarity/understanding of the issue;
The completeness of the resolution; and
Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314765 [AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING [SectionName] => Technology [SectionUrl] => technology [URL] => ) [1] => Array ( [ArticleID] => 314822 [Title] => Customer care? [Summary] => The top four key customer satisfaction indicators, according to IDC, are
The timeliness of the response;
The clarity/understanding of the issue;
The completeness of the resolution; and
Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314765 [AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING [SectionName] => Technology [SectionUrl] => technology [URL] => ) ) )
EGGAD
Array ( [results] => Array ( [0] => Array ( [ArticleID] => 314723 [Title] => Customer care? [Summary] => The top four key customer satisfaction indicators, according to IDC, are
The timeliness of the response;
The clarity/understanding of the issue;
The completeness of the resolution; and
Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314765 [AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING [SectionName] => Technology [SectionUrl] => technology [URL] => ) [1] => Array ( [ArticleID] => 314822 [Title] => Customer care? [Summary] => The top four key customer satisfaction indicators, according to IDC, are
The timeliness of the response;
The clarity/understanding of the issue;
The completeness of the resolution; and
Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314765 [AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING [SectionName] => Technology [SectionUrl] => technology [URL] => ) ) )
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By EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING | January 2, 2006 - 12:00am
By EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING | January 2, 2006 - 12:00am
Recommended
Sen. Sherwin Gatchalian yesterday belied reports that he was involved in the illegal entry of a Cadillac Escalade at the Edsa bus lane on Sunday night.
1 day ago
A heated argument over a routine Land Transport Office checkpoint inspection led to the shooting of the LTO assistant district chief in Calapan, Oriental Mindoro and two businessmen, one of whom succumbed to a gunshot wound.
1 day ago
Describing himself as a law-abiding public servant, Sen. Sherwin Gatchalian broke his silence yesterday about the involvement of his family in the Cadillac vehicle with a Senate protocol plate that illegally entered the EDSA busway.
2 days ago
The luxury vehicle bearing the Senate protocol plate “7” that was flagged down along the EDSA bus lane is a vehicle registered with the Gatchalians, according to the Land Transportation Office.
3 days ago
The Land Transportation Office has resorted to issuing certificates of registration printed on plain bond paper as the National Printing Office missed its security paper delivery.
3 days ago
Lotto Nov 9, 2024
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