+ Follow CONTACT WORLD Tag
CONTACT WORLD
Array
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[results] => Array
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[0] => Array
(
[ArticleID] => 221463
[Title] => Call center specialist sees 100% growth this year
[Summary] => DTSI targets 100 percent growth for this year, taking advantage of the rapidly growing contact center industry in the country and the region today as it celebrates six years of being the Philippines’ leading systems integrator and technology solutions and services provider.
"DTSI has participated in the construction of over 30 contact centers in the Philippines as of today. This is approximately 10,000 agent seats out of 20,000 available in the industry at present," Miguel Garcia, DTSI president and managing director, said.
[DatePublished] => 2003-09-21 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[1] => Array
(
[ArticleID] => 157885
[Title] => PLDT eyes Euro firm for 4th call center
[Summary] => Telecommunications leader Philippine Long Distance Telephone Co., through subsidiary ePLDT, is set to engage in discussion with some European partners for the setting up for a fourth call center engaged in the international customer contact service business.
PLDT senior vice-president for multi-channel contact centers Rosalie Montenegro told The STAR that the three existing call centers that have been put up by ePLDT do not address the needs of the fast growing call outsourcing business in Europe.
[DatePublished] => 2002-04-20 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[2] => Array
(
[ArticleID] => 155114
[Title] => Call centers: RP’s emerging sunshine industry
[Summary] => Content Manager, Jobstreet.com
When a door closes, a window opens.
Even as the Philippines feels the fallout from the global IT crunch, it has benefited from the prevailing cost-cutting trend in an unexpected way – an unprecedented boom in the call center business.
Indeed, the call center service has been dubbed the country’s latest sunshine industry, with the sector expected to generate around 24,000 jobs in the next two years, according to Toby Monsod, former assistant secretary of the Department of Trade and Industry (DTI).
[DatePublished] => 2002-03-25 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] => 1708639
[AuthorName] => Romelda Ascutia
[SectionName] => Telecoms
[SectionUrl] => telecoms
[URL] =>
)
[3] => Array
(
[ArticleID] => 149896
[Title] => Contact center firms seek perks
[Summary] => The fast-growing local contact center industry will seek inclusion in the government’s list of preferred industries for investments, which will entitle players to tax and non-tax incentives and further boost the sector’s potential as a major dollar earner and job generator.
[DatePublished] => 2002-02-08 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] => 1096615
[AuthorName] => Christina Mendez
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[4] => Array
(
[ArticleID] => 149641
[Title] => Local contact centers see 50% growth rate by 2004
[Summary] => Local contact centers expressed optimism yesterday that their industry will reach an annual aggregate growth rate of 50 percent or $864 million by 2004.
Industry leaders said that the demand for outsourced contact center services will continue to increase and the Philippines is in a good position to benefit from this expansion.
According to the Contact Center Association of the Philippines (CCAP), the US market alone stood at 1.5 million seats.
[DatePublished] => 2002-02-06 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] => 1096655
[AuthorName] => Des Ferriols
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[5] => Array
(
[ArticleID] => 145031
[Title] => ePLDT eyes stronghold in call center business
[Summary] => ePLDT, the Internet and multi-media arm of leading telecommunications company Philippine Long Distance Telephone Co. (PLDT), aims to establish its stronghold in the fast-growing call center business as it entered into an agreement with Echostar Communications Corp. to establish a $5.5- million (P275-million) call center in Makati City.
Parlance Systems, Inc., will become the third call center to be established by ePLDT this year and will be located on a PLDT site at Reposo corner Jupiter Streets in Makati. It will open with an initial 500 seats on March 15 next year.
[DatePublished] => 2001-12-27 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[6] => Array
(
[ArticleID] => 143337
[Title] => Local call center operators seek gov’t aid
[Summary] => Local call center operators are asking government to support the industry, not by inviting bigger foreign call centers to come in, but by actively and aggressively promoting and marketing the sector to the world.
Considered as the most attractive niche in the Philippine information technology sector, the government has said that the country can become the call center capital of Asia, given its advantages in terms of an English-speaking labor force that is also highly skilled, and competitive.
[DatePublished] => 2001-12-12 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[7] => Array
(
[ArticleID] => 95791
[Title] => PLDT to acquire 22.5% stake in Stradcom
[Summary] => Philippine Long Distance Telephone Co. (PLDT) is acquiring a 22.5-percent stake in computer firm Stradcom International Holdings, Inc. (SIHI), as part of its information technology expansion strategy.
PLDT’s investments will be made through its wholly-owned subsidiary ePLDT, Inc. which has agreed to spend $12 million (P600 million) to acquire convertible redeemable preferred stocks of SIHI equivalent to 22.5 percent of the firm’s issued capital.
[DatePublished] => 2001-04-18 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[8] => Array
(
[ArticleID] => 96932
[Title] => Aussie firms show interest in RP call center industry
[Summary] => Several Australian companies have expressed an interest in forming joint ventures or strategic alliances with local companies in order to develop the Philippines’ call center industry which is still at a very early stage.
Australian Ambassador to the Philippine John Buckley said there is a great opportunity for technology transfer and cooperation between the two countries.
[DatePublished] => 2001-02-04 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
[9] => Array
(
[ArticleID] => 96912
[Title] => PLDT cuts IDD rates to 40¢ per minute
[Summary] => Industry leader Philippine Long Distance Telephone Co. (PLDT) announced yesterday an across-the-board reduction in its international direct dial (IDD) charges effective yesterday.
[DatePublished] => 2001-02-02 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Business
[SectionUrl] => business
[URL] =>
)
)
)
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September 21, 2003 - 12:00am
December 27, 2001 - 12:00am
December 12, 2001 - 12:00am
February 4, 2001 - 12:00am
February 2, 2001 - 12:00am
