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                    [ArticleID] => 187324
                    [Title] => Smart inks pact with Oracle for upgrade of call centers
                    [Summary] => Leading mobile operator Smart Communications, Inc. recently signed an agreement with global enterprise firm Oracle for the upgrade of its call center and Wireless Center operations.


The upgrade will put Smart’s multi-channeled contact center subsidiary, i-Contacts Corp. (i-CON), at par with international outsource call center companies. It will also enable Wireless Center employees to more efficiently address the varying needs of almost eight million Smart and Talk ‘N Text subscribers.


                    [DatePublished] => 2002-12-10 00:00:00
                    [ColumnID] => 133272
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BRENDA LYNN DICHOSO

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                    [ArticleID] => 187324
                    [Title] => Smart inks pact with Oracle for upgrade of call centers
                    [Summary] => Leading mobile operator Smart Communications, Inc. recently signed an agreement with global enterprise firm Oracle for the upgrade of its call center and Wireless Center operations.


The upgrade will put Smart’s multi-channeled contact center subsidiary, i-Contacts Corp. (i-CON), at par with international outsource call center companies. It will also enable Wireless Center employees to more efficiently address the varying needs of almost eight million Smart and Talk ‘N Text subscribers.


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Smart inks pact with Oracle for upgrade of call centers

December 10, 2002 - 12:00am

Leading mobile operator Smart Communications, Inc. recently signed an agreement with global enterprise firm Oracle for the upgrade of its call center and Wireless Center operations. The upgrade will put Smart’s...

Business