+ Follow BILL SPINDLOE Tag
Array
(
[results] => Array
(
[0] => Array
(
[ArticleID] => 341558
[Title] => Caution — Difficult employee ahead!
[Summary] => Conducting a disciplinary procedure is not a pleasant task. Even the coldest, most dispassionate of bosses will agree that the experience is one that they least relish. It leaves a bad taste in the mouth of everyone concerned and the likelihood is that five minutes after the employee has left the meeting, he will be on JobStreet while cursing you under his breath.
[DatePublished] => 2006-06-12 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314768
[AuthorName] => EVERYONE KNOWS By Bill Spindloe, YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[1] => Array
(
[ArticleID] => 336734
[Title] => Human resources: Undervalued and under-appreciated
[Summary] =>
YAPSTER e-LEARNING INC.
I have written articles and spoken at length about the fantastically high attrition rates, the needless loss of good, productive people because of poor recruitment, inadequate training and uncaring ma—nagement. Something I have not gone into any great detail is the effect that this is having on the relationship between human resources and the upper management, and the fact that good HR managers are becoming a rarity as a result.
[DatePublished] => 2006-05-15 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314763
[AuthorName] => EVERYONE KNOWS By Bill Spindloe
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[2] => Array
(
[ArticleID] => 333052
[Title] => Do schools prepare our children for employment?
[Summary] => There has been a long-standing argument, certainly for as long as I can recall, between the corporate and academic worlds. Businesses simply do not feel that the education provided students prepares them for work. I remember this same argument raging when I was at school, over 20 years ago, and of course, I never really understood what it was all about back then, but I do now. In fact, as an employer myself, I have seen the gap between business and education growing. The caliber of people looking for their first job, over the years, has in general dropped in my opinion.
[DatePublished] => 2006-04-24 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314768
[AuthorName] => EVERYONE KNOWS By Bill Spindloe, YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[3] => Array
(
[ArticleID] => 314723
[Title] => Customer care?
[Summary] => The top four key customer satisfaction indicators, according to IDC, are
• The timeliness of the response;
• The clarity/understanding of the issue;
• The completeness of the resolution; and
• Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314765
[AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[4] => Array
(
[ArticleID] => 314822
[Title] => Customer care?
[Summary] => The top four key customer satisfaction indicators, according to IDC, are
• The timeliness of the response;
• The clarity/understanding of the issue;
• The completeness of the resolution; and
• Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314765
[AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[5] => Array
(
[ArticleID] => 304562
[Title] => Staff loyalty: An oxymoron?
[Summary] => The dictionary defines an oxymoron as "conjoined contradictory terms," like "deafening silence" or "jumbo shrimp" or as one female colleague once told me "sensitive male." Does "staff loyalty" fall under this definition? As the years pass, I am starting to think so more and more. Long gone are the days when you join a company after school and stay with it your entire working life. So why is this? What happened? Is loyalty an outmoded concept?
[DatePublished] => 2005-10-31 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314768
[AuthorName] => EVERYONE KNOWS By Bill Spindloe, YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[6] => Array
(
[ArticleID] => 295166
[Title] => ‘An ounce of prevention is worth a pound of cure’
[Summary] =>
Despite the obvious availability of qualified people out there, where there are too many chasing too few jobs, the attrition rates in many organizations are very, very high. Why? The reasons are many and varied, but ask any manager who works for you to define what a leader should be and I bet they would struggle.
[DatePublished] => 2005-09-05 00:00:00
[ColumnID] => 134100
[Focus] => 0
[AuthorID] => 1314739
[AuthorName] => EVERYBODY KNOWS By Bill Spindloe
YAPSTER e-LEARCNING IN.
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[7] => Array
(
[ArticleID] => 199778
[Title] => La Consolacion College Manila launches Yapster e-Learning courses
[Summary] => La Consolacion College of Manila (LCCM) formally launched its upcoming curriculum, which includes Yapster e-Learning courses, with a colorful and meaningful program at the LCCM gymnasium recently.
The hour-long program featured production numbers from various school organizations, a live demo presentation by Bill Spindloe, chief operating officer of Yapster e-Learning Inc., messages from school officials, and a video message from Manila Mayor Lito Atienza.
[DatePublished] => 2003-03-21 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
)
)
BILL SPINDLOE
Array
(
[results] => Array
(
[0] => Array
(
[ArticleID] => 341558
[Title] => Caution — Difficult employee ahead!
[Summary] => Conducting a disciplinary procedure is not a pleasant task. Even the coldest, most dispassionate of bosses will agree that the experience is one that they least relish. It leaves a bad taste in the mouth of everyone concerned and the likelihood is that five minutes after the employee has left the meeting, he will be on JobStreet while cursing you under his breath.
[DatePublished] => 2006-06-12 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314768
[AuthorName] => EVERYONE KNOWS By Bill Spindloe, YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[1] => Array
(
[ArticleID] => 336734
[Title] => Human resources: Undervalued and under-appreciated
[Summary] =>
YAPSTER e-LEARNING INC.
I have written articles and spoken at length about the fantastically high attrition rates, the needless loss of good, productive people because of poor recruitment, inadequate training and uncaring ma—nagement. Something I have not gone into any great detail is the effect that this is having on the relationship between human resources and the upper management, and the fact that good HR managers are becoming a rarity as a result.
[DatePublished] => 2006-05-15 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314763
[AuthorName] => EVERYONE KNOWS By Bill Spindloe
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[2] => Array
(
[ArticleID] => 333052
[Title] => Do schools prepare our children for employment?
[Summary] => There has been a long-standing argument, certainly for as long as I can recall, between the corporate and academic worlds. Businesses simply do not feel that the education provided students prepares them for work. I remember this same argument raging when I was at school, over 20 years ago, and of course, I never really understood what it was all about back then, but I do now. In fact, as an employer myself, I have seen the gap between business and education growing. The caliber of people looking for their first job, over the years, has in general dropped in my opinion.
[DatePublished] => 2006-04-24 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314768
[AuthorName] => EVERYONE KNOWS By Bill Spindloe, YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[3] => Array
(
[ArticleID] => 314723
[Title] => Customer care?
[Summary] => The top four key customer satisfaction indicators, according to IDC, are
• The timeliness of the response;
• The clarity/understanding of the issue;
• The completeness of the resolution; and
• Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314765
[AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[4] => Array
(
[ArticleID] => 314822
[Title] => Customer care?
[Summary] => The top four key customer satisfaction indicators, according to IDC, are
• The timeliness of the response;
• The clarity/understanding of the issue;
• The completeness of the resolution; and
• Courtesy from the person handling the complaint.
But are we getting poorer service in these days of Internet companies and call centers? Are we lacking the personal service of yesteryears? Do the companies we deal with seem to take any real notice of the four satisfaction indicators mentioned?
[DatePublished] => 2006-01-02 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314765
[AuthorName] => EVERYONE KNOWS By Bill Spindloe YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[5] => Array
(
[ArticleID] => 304562
[Title] => Staff loyalty: An oxymoron?
[Summary] => The dictionary defines an oxymoron as "conjoined contradictory terms," like "deafening silence" or "jumbo shrimp" or as one female colleague once told me "sensitive male." Does "staff loyalty" fall under this definition? As the years pass, I am starting to think so more and more. Long gone are the days when you join a company after school and stay with it your entire working life. So why is this? What happened? Is loyalty an outmoded concept?
[DatePublished] => 2005-10-31 00:00:00
[ColumnID] => 134102
[Focus] => 0
[AuthorID] => 1314768
[AuthorName] => EVERYONE KNOWS By Bill Spindloe, YAPSTER e-LEARNING
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[6] => Array
(
[ArticleID] => 295166
[Title] => ‘An ounce of prevention is worth a pound of cure’
[Summary] =>
Despite the obvious availability of qualified people out there, where there are too many chasing too few jobs, the attrition rates in many organizations are very, very high. Why? The reasons are many and varied, but ask any manager who works for you to define what a leader should be and I bet they would struggle.
[DatePublished] => 2005-09-05 00:00:00
[ColumnID] => 134100
[Focus] => 0
[AuthorID] => 1314739
[AuthorName] => EVERYBODY KNOWS By Bill Spindloe
YAPSTER e-LEARCNING IN.
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[7] => Array
(
[ArticleID] => 199778
[Title] => La Consolacion College Manila launches Yapster e-Learning courses
[Summary] => La Consolacion College of Manila (LCCM) formally launched its upcoming curriculum, which includes Yapster e-Learning courses, with a colorful and meaningful program at the LCCM gymnasium recently.
The hour-long program featured production numbers from various school organizations, a live demo presentation by Bill Spindloe, chief operating officer of Yapster e-Learning Inc., messages from school officials, and a video message from Manila Mayor Lito Atienza.
[DatePublished] => 2003-03-21 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
)
)
abtest
