^
+ Follow ABIGAIL K Tag
Array
(
    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 224500
                    [Title] => Information technology’s latest W.Y.S.I.W.Y.G.
                    [Summary] => We have all seen manufacturing companies introduce "economy-sized" products or "budget packs" to address a unique customer segment. We have also seen this trend catch on with the cellular network and Internet service providers with the introduction of "prepaid cards." In fact, majority of the cellular phone population is on "prepaid." The whole notion is that it is hassle-free and easy-to-use, and you buy what you need now. Black is black; white is white; what you see IS what you get.

[DatePublished] => 2003-10-17 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314749 [AuthorName] => EVERYONE KNOWS By Abigail K. Yap
ACTIVE BUSINESS SOLUTIONS INC. [SectionName] => Technology [SectionUrl] => technology [URL] => ) [1] => Array ( [ArticleID] => 211590 [Title] => Championing the call center industry [Summary] => (Last of two parts)

In my last column (June 6), I featured an abbreviated version of a Call Center Industry study written by Robert O’Malley, COO of Asian Call Centres Inc. This article concludes with the critical factors to success in the business.


Critical to call center business
[DatePublished] => 2003-06-27 00:00:00 [ColumnID] => 133272 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Technology [SectionUrl] => technology [URL] => ) [2] => Array ( [ArticleID] => 209061 [Title] => Championing the call center industry [Summary] =>
( First of two parts )
Our recent focus to encourage international outsourcing activities to be directed to the Philippines prompted me to highlight the call center industry. This is an abbreviated version of a study written by Robert O’Malley, COO of Asian Call Centres Inc.
[DatePublished] => 2003-06-06 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314741 [AuthorName] => EVERYONE KNOWS by Abigail K. Yap (ACTIVE BUSINESS SOLUTIONS INC.) [SectionName] => Technology [SectionUrl] => technology [URL] => ) [3] => Array ( [ArticleID] => 190197 [Title] => Fear factor [Summary] => "Change is the only constant thing in the world." To the entrepreneur, this means a never-ending search for innovation, for the next best thing. Global competition and the pressing need to differentiate oneself from others have made business transformation a matter of survival. It is critical for businesses to keep reinventing themselves, understanding the change in culture, behavior and thinking. With the Internet era, technology has brought about one of the greatest fundamental shifts in commerce.
[DatePublished] => 2003-01-03 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314750 [AuthorName] => EVERYONE KNOWS by Abigail K. Yap (Active Business Solutions Inc.) [SectionName] => Technology [SectionUrl] => technology [URL] => ) ) )
ABIGAIL K
Array
(
    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 224500
                    [Title] => Information technology’s latest W.Y.S.I.W.Y.G.
                    [Summary] => We have all seen manufacturing companies introduce "economy-sized" products or "budget packs" to address a unique customer segment. We have also seen this trend catch on with the cellular network and Internet service providers with the introduction of "prepaid cards." In fact, majority of the cellular phone population is on "prepaid." The whole notion is that it is hassle-free and easy-to-use, and you buy what you need now. Black is black; white is white; what you see IS what you get.

[DatePublished] => 2003-10-17 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314749 [AuthorName] => EVERYONE KNOWS By Abigail K. Yap
ACTIVE BUSINESS SOLUTIONS INC. [SectionName] => Technology [SectionUrl] => technology [URL] => ) [1] => Array ( [ArticleID] => 211590 [Title] => Championing the call center industry [Summary] => (Last of two parts)

In my last column (June 6), I featured an abbreviated version of a Call Center Industry study written by Robert O’Malley, COO of Asian Call Centres Inc. This article concludes with the critical factors to success in the business.


Critical to call center business
[DatePublished] => 2003-06-27 00:00:00 [ColumnID] => 133272 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Technology [SectionUrl] => technology [URL] => ) [2] => Array ( [ArticleID] => 209061 [Title] => Championing the call center industry [Summary] =>
( First of two parts )
Our recent focus to encourage international outsourcing activities to be directed to the Philippines prompted me to highlight the call center industry. This is an abbreviated version of a study written by Robert O’Malley, COO of Asian Call Centres Inc.
[DatePublished] => 2003-06-06 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314741 [AuthorName] => EVERYONE KNOWS by Abigail K. Yap (ACTIVE BUSINESS SOLUTIONS INC.) [SectionName] => Technology [SectionUrl] => technology [URL] => ) [3] => Array ( [ArticleID] => 190197 [Title] => Fear factor [Summary] => "Change is the only constant thing in the world." To the entrepreneur, this means a never-ending search for innovation, for the next best thing. Global competition and the pressing need to differentiate oneself from others have made business transformation a matter of survival. It is critical for businesses to keep reinventing themselves, understanding the change in culture, behavior and thinking. With the Internet era, technology has brought about one of the greatest fundamental shifts in commerce.
[DatePublished] => 2003-01-03 00:00:00 [ColumnID] => 134102 [Focus] => 0 [AuthorID] => 1314750 [AuthorName] => EVERYONE KNOWS by Abigail K. Yap (Active Business Solutions Inc.) [SectionName] => Technology [SectionUrl] => technology [URL] => ) ) )
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