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                    [AuthorName] => EVERYONE KNOWS By Abigail K. Yap

ACTIVE BUSINESS SOLUTIONS INC.
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                    [Title] => Championing the call center industry
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In my last column (June 6), I featured an abbreviated version of a Call Center Industry study written by Robert O’Malley, COO of Asian Call Centres Inc. This article concludes with the critical factors to success in the business.


Critical to call center business


                    [DatePublished] => 2003-06-27 00:00:00
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                    [Title] => Championing the call center industry
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( First of two parts )
Our recent focus to encourage international outsourcing activities to be directed to the Philippines prompted me to highlight the call center industry.  This is an abbreviated version of a study written by Robert O’Malley, COO of Asian Call Centres Inc. 


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                    [Title] => Fear factor
                    [Summary] => "Change is the only constant thing in the world." To the entrepreneur, this means a never-ending search for innovation, for the next best thing. Global competition and the pressing need to differentiate oneself from others have made business transformation a matter of survival. It is critical for businesses to keep reinventing themselves, understanding the change in culture, behavior and thinking. With the Internet era, technology has brought about one of the greatest fundamental shifts in commerce.     	


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ABIGAIL K

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ACTIVE BUSINESS SOLUTIONS INC.
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In my last column (June 6), I featured an abbreviated version of a Call Center Industry study written by Robert O’Malley, COO of Asian Call Centres Inc. This article concludes with the critical factors to success in the business.


Critical to call center business


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                    [Title] => Championing the call center industry
                    [Summary] => 
( First of two parts )
Our recent focus to encourage international outsourcing activities to be directed to the Philippines prompted me to highlight the call center industry.  This is an abbreviated version of a study written by Robert O’Malley, COO of Asian Call Centres Inc. 


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abtest

Information technology’s latest W.Y.S.I.W.Y.G.

By EVERYONE KNOWS By Abigail K. Yap
ACTIVE BUSINESS SOLUTIONS INC. | October 17, 2003 - 12:00am

We have all seen manufacturing companies introduce "economy-sized" products or "budget packs" to address a unique customer segment. We have also seen this trend catch on with the cellular network...

Technology

Championing the call center industry

June 27, 2003 - 12:00am

(Last of two parts) In my last column (June 6), I featured an abbreviated version of a Call Center Industry study written by Robert O’Malley, COO of Asian Call Centres Inc. This article concludes with the critical...

Technology

Championing the call center industry

By EVERYONE KNOWS by Abigail K. Yap (ACTIVE BUSINESS SOLUTIONS INC.) | June 6, 2003 - 12:00am

( First of two parts ) Our recent focus to encourage international outsourcing activities to be directed to the Philippines prompted me to highlight the call center industry. This is an abbreviated version of a...

Technology

Fear factor

By EVERYONE KNOWS by Abigail K. Yap (Active Business Solutions Inc.) | January 3, 2003 - 12:00am

"Change is the only constant thing in the world." To the entrepreneur, this means a never-ending search for innovation, for the next best thing. Global competition and the pressing need to differentiate...

Technology

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