CSC chairman cited as public sector manager

MANILA, Philippines - Civil Service Commission (CSC) chairman Francisco T. Duque III was named People Manager of the Year in the Public Sector at the 38th People Management Association of the Philippines (PMAP) Awards held at the Waterfront Hotel in Cebu City recently.

It was the first time for PMAP to recognize a public sector manager in the national official level and Duque was the first to receive the citation.

PMAP conferred the award on Duque for having led the paradigm shift in the CSC from transactional to strategic human resource management and organization development with a focus on citizen satisfaction.

Since his appointment as Commission chairman, Duque crafted the strategy map that defined the course of the CSC in its governance transformation journey.

Under his leadership, the CSC said it received three Silver Governance Trailblazer Awards in the Performance Governance System. It also received four ISO 9001:2008 certifications in its core processes, namely cases adjudication, exams administration, appointments processing, and external training services. Two other services – public sector union accreditation and Collective Negotiation Agreement registration – are being recommended for certification.

The Commission likewise received a consistent rating of Good in two Pulse Asia Report Card Surveys on citizen’s feedback on the quality of its frontline services. Apart from this, CSC received an overall citizen’s satisfaction rating of 98 percent in the same survey in 2011 and 2013.