Shangri-La hotels cap Asia CEO awards

MANILA, Philippines - Shangri-La hotels and resorts in the Philippines has been cited by the Asia CEO Awards, a prestigious award-giving body that identifies and recognizes leadership excellence by internationally focused individuals and organizations in the Philippines.

Edsa Shangri-La, Makati Shangri-La, Shangri-La’s Mactan Resort and Spa, Shangri-La’s Boracay Resort and Spa, and Traders Hotel Manila have collectively received the award for the Ford Quality Excellence Company of the Year. Guided by the core values of humility, selfless sincerity and thoughtful courtesy, nowhere is impeccable hospitality better seen than in the men and women of Shangri-La.

More than the hotels’ service excellence, other points that were tackled in the entry are the quality initiatives and standards of the group as seen in the talent development of the employees, environmental protection and food safety with the recent ISO 14001:2004 certification of Makati Shangri-La, and pioneering marketing strategies that complement and personalize the guests’ stay with Shangri-La, to name a few.

Reto Klauser, area manager/general manager of Makati Shangri-La, says that the Asia CEO Award “reflects the employees that have been with Shangri-La from the time when the hotels first opened their doors dating back 20 years ago, for they were the first ones to set the bar of quality and excellence in their service, the same standards that are being upheld and maintained successfully until present time.”

The Asia CEO Award is an addition to the awards that Shangri-La has recieved, including this year’s Conde Nast Traveler magazine’s annual Readers Choice Awards, where Makati Shangri-La and Edsa Shangri-La are included in Asia’s Top 125 Hotels, while Shangri-La’s Mactan Resort and Spa and Shangri-La’s Boracay Resort and Spa are included in Asia’s Top 20 Resorts.