The Department of National Defense has ordered the activation of a text hotline to allow veterans and their relatives direct access to the Philippine Veterans Affairs Office (PVAO).
Defense Secretary Gilberto Teodoro said the hotline will also allow PVAO to reach out and interact with veterans in real time.
Those who wish to communicate their concerns with the agency can simply text their message to PVAO via the government information service number 2920 anytime.
The message will be forwarded to PVAO’s legal affairs division, which is concerned with specific timeframes for response and follow-up.
“Feedback to sender will be given via text message and consequent interaction will be determined by the nature of the text message, comment or complaint,” Defense Undersecretary Ernesto Carolina said. – Jaime Laude