MANILA, Philippines - Asiana Airlines (OZ) has announced that it has been awarded the first prize certificate in the domestic airline sector at the 2010 National Customer Satisfaction Index (NCSI) Awards of the Korea Productivity Center.
Asiana has topped the national customer survey for airline operations for the 13th straight year.
The Korea Productivity Center annually surveys consumers aged 18 and above who traveled using airlines at least four times in the previous year. Asiana rated high in customer satisfaction and overall airline service quality.
“It is a great honor that Asiana Airlines has been chosen first place for 13 consecutive years of the NCSI survey. Our continuous investment in our cabin facilities, innovative and unique development of our service contents, and our service quality management system has given us this wonderful result. We will continue to do our best in providing satisfaction to our customers,” said Asiana Airlines president and CEO Young-Doo Yoon.
Since its founding in 1988, Asiana Airlines has continuously upgraded its safety and services. It has been chosen as the “2009 Airline of the Year” by Air Transport World, the world’s most prestigious air transport magazine.
The airline has also earned “five-star airline” status for four consecutive years from Skytrax, a world-renowned airline research group.