Gov’t officers who flunked report card survey to undergo training

MANILA, Philippines - Government officers who flunked the 2013 Report Card Survey (RCS) last week will have to correct their deficiencies and comply with the law.

The Civil Service Commission (CSC) will ensure that they institute reforms to rectify their faults.

These officers  will undergo a Service Delivery Excellence Program (SDEP) to determine and deal with problem areas in frontline service delivery.

Surprise visits will ensure that offices needing help to correct their deficiencies will comply with Republic Act 9485, the Anti-Red Tape Act.

Chairman Francisco   Duque III told The STAR the CSC’s intervention bore positive results in 2012, when almost all of the 150 of 599 government officers who flunked the test are now compliant with the ARTA law.

“They are to be subjected to SDEP for reorientation and training in service delivery,” he said.

In publishing the results of the 2013 RCS in The STAR, the CSC said 67 or 929 government offices nationwide failed the test.

Among the top flunkers were the Land Registration Authority (LRA), Land Transportation Office (LTO) and National Prosecution Service (NPS). Thirteen offices of the LRA, including those in Cebu and Davao; nine LTO offices, including those in Olongapo City and Tawi-Tawi; and eight NPS offices, including those in Cavite and Cebu, received “Failed” ratings in the RCS.