CSC boasts of 5,276 resolved cases in 2011

MANILA, Philippines - The Civil Service Commission (CSC) was able to resolve a total of 5,276 cases in 2011, surpassing its target to resolve at least 30 percent of cases ripe for decision within 40 days, chairman Francisco Duque III said yesterday.

Duque reported that of the 5,276 cases, 3,459 were resolved within 40 days, which is way beyond the CSC’s target.

He said that the resolution of a high number of civil service related cases in 2011 is among the agency’s many major accomplishments last year.

He also noted that the CSC posted a net income increase of 23 percent last year, a feat that now provides the agency with better financial standing in 2012.

From only P26 million in 2010, Duque said the CSC’s income dramatically rose to P32 million in 2011, which shows that it actually exceeded its 20 percent increase target in net income owing to the dedication and hard work of CSC officials and personnel.

In a State of the CSC Address delivered Monday morning, he urged CSC officials and employees not to be satisfied with the achievements of 2011.

“We should be inspired to maintain our winning streak and pursue even greater goals,” he said in a speech delivered on live stream, which enabled 16 regional offices to simultaneously hear the agency’s annual accomplishment report.

Duque also bragged of how the CSC topped the Awareness, Availment and Satisfaction Ratings of Selected Government Agencies survey conducted by Pulse Asia in 2011.

In the survey, the CSC got the highest rating with 98 percent of clients saying they were satisfied with the services they availed of from the agency.

He said the CSC likewise gained the Governance Trailblazer Seal in the Performance Governance System (PGS) Revalida after being given the highest rating of 9.03 over 10 by members of a multi-sector panel.

The Revalida was required of CSC in order to pass compliance, the second of four phases in the PGS process.

The CSC bested other agencies vying for Compliance including the Department of Public Works and Highways, Philippine Army and Philippine National Police.