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Trusting the area Promoting technology resources has been the goal of many people who are trying to bring business and investments to the Philippines. One of the main hurdles is that it is very difficult to convince someone that...
Crossing the Digital Divide How do we get the Filipino people up to speed on technology or more than that – above the DIGITAL DIVIDE? The Digital Divide has been the topic of many telecom leaders. It is the term most industry people relate...
Proper protocol Using communication channels properly is probably the most frustrating thing in the world. We live in an age where we are introduced to different ways of communicating. And, because of all the choices, miscommunication...
High speed, low drag... As you and I know, getting up to speed on technology and/or setting up the fundamentals/infrastructure is the next step if we want to keep up to speed in the international technology theater. So what process fits...
People business The call center business is a people business. By this I mean it’s a relationship business. First, there must be a relationship of trust between the service provider and client, usually the CIO, as the client...
Mixed signals If you have read my articles, you’ll notice that I have a pretty simple structure. It’s laid out as lessons learned from past experiences and dovetailing those experiences to the present, then including...
Get on it! Twelve years ago, while I was stationed in one of the US Marine Corps Commands in Quantico, Virginia as a Communication Center Operator, I was introduced to a computer whose magnitude transcended a normal-sized room...
Get on it! Twelve years ago, while I was stationed in one of the US Marine Corps Commands in Quantico, Virginia as a Communication Center Operator, I was introduced to a computer whose magnitude transcended a normal-sized room...
Operational execution Since this is my first article for The Philippine STAR, introductions are appropriate and in order. My background in the communications and technology field is purely hands-on. I’ve had the fortunate experience...
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