SSS Mandaue moves to new location

CEBU, Philippines — Social Security System (SSS) president and chief executive officer (CEO) Rolando Ledesma Macasaet visited Cebu on August 7, 2024, to personally meet with members and claimants transacting at the newly relocated SSS Mandaue branch.

Macasaet looked at the on-the-ground situation in the newly relocated branch office and spoke with the transacting members to hear their various concerns so SSS could further improve its service delivery.

“We want to serve you better. The primary reason why we moved the SSS Mandaue Branch is to make it more accessible to members and employers,” Macasaet said.

Macasaet said the newly transferred branch office is now located at Parkmall in Quano Avenue, Mandaue Reclamation Area, Mandaue City. “It now occupies a floor area of 700 square meters in a more accessible location.”

Macasaet explained that the SSS Mandaue Branch can now accommodate more transacting members and employers from Mandaue City and neighboring cities and municipalities. The new SSS office is estimated to facilitate an average of 2,000 transactions daily.

He said that since the new SSS office is located in Parkmall’s Government Center, members can also conduct their other government transactions since other government agencies such as the Philippine Health Insurance Corporation (PhilHealth) and the Home Development Mutual Fund (Pag-IBIG Fund) are also housed in the government hub.

Moreover, Macasaet said that SSS Mandaue’s new office space is rent-free for five years, giving SSS an estimated savings of around P20.8 million in rental fees.

Macasaet added that SSS also generated an estimated savings of about P10.5 million in renovation costs because Golden Great Value Properties, Inc., owner of the Parkmall shopping complex, shouldered the renovation fit-out works such as architectural, electrical, mechanical, and plumbing works

“We thank the Parkmall management and Golden Great Value Properties, Inc. for helping us make our services more accessible to our members, pensioners, and employers in the city by providing us with a rent-free space that does not compromise the customer experience of our transacting members,” Macasaet said.

Since becoming the SSS President and Chief Executive Officer, Macasaet has been pushing to relocate SSS branch offices to rent-free office spaces in malls throughout the country, which aims to help SSS save money from lease payments and renovation works.

Meanwhile, Macasaet is also set to visit on Thursday SSS branch offices in Cebu-NRA, Cebu, and Lapu-Lapu Branch to observe the situation of transacting members and talking to them to know their concerns about SSS programs and services.

“While we already made all our core services online, we do understand that some members still prefer to have a face-to-face transaction with our branch personnel. This is why we continue to strive to enhance our branch offices for a better member experience,” Macasaet said.

He assured SSS members in Cebu that SSS will continue to find ways on how it can serve them better.