CEB expands check-in options for ATR flights

CEBU, Philippines - Cebu Pacific (CEB) recently expanded its self check-in services to include all flights within the Philippines, as part of its commitment to enhance passengers’ airport experience.

Passengers on ATR or turbo-prop aircraft flights can now check-in using the airline’s self check-in kiosks, strategically located in 20 Philippine airports. In Manila, self check-in kiosks are located between the D and E aisles at the Terminal 3 pre-departure area.

Flights using ATR or turbo-prop aircraft include those bound for Caticlan (Boracay), Naga, Busuanga (Coron), Siargao and Camiguin, among others.

The self check-in service was previously made available only for passengers on Airbus or jet aircraft flights within and from the Philippines.

“We are pleased to satisfy the needs of even more travelers, especially since ATR turbo-prop aircraft is often used for inter-island flights. Foreign and local leisure tourists can take advantage of this check-in option, free of charge, so they can breeze through the check-in process and start their vacation sooner,” said CEB VP for Marketing and Distribution Candice Iyog.

Meant to cut down guests’ queuing time during check-in, CEB’s self check-in service empowers passengers to manage their travel time and experience, including choosing their seat assignments. This service is available from four hours to one hour before the flight.

Once checked in, domestic passengers with no check-in bags may already proceed to the boarding gate at least 30 minutes before the flight, while those with check-in bags should proceed to the bag drop counter at least 45 minutes before the flight.

Those traveling on ATR or turbo-prop aircraft flights are required to proceed to the body weighing counter first, before receiving their boarding pass or dropping their bags, to comply with weight and balance limitations in select airports.

On the other hand, international passengers from the Philippines, with or without check-in bags, should proceed to the bag drop counter for verification of travel documents at least 45 minutes before the flight.

“16% of CEB passengers used self check-in kiosks in December, speeding up the check-in process for guests during peak travel period. We look forward to rolling out more enhancements in the system for more travel options, and to serve even more guests,” Iyog added.

This service is not available for unaccompanied minors, expectant mothers, guests with infants or requiring special assistance, and groups of 10 or more under one booking record. (FREEMAN)