Call center academy posts 30% increase in enrollees

CEBU, Philippines - As more and more business process outsourcing companies eye Cebu as a prospect to be an ideal hub for their operations, employment opportunities are also seen to boost up in the province.

To gain confidence and to acquire competence, call center training curriculums are being offered to aspiring BPO employees, wanna-be agents and career shifters.

Call Center Academy - Cebu Business Development Officer Merrideth Supremo said that there is a 30 % increase of student population in their training center early this year compared to 2011.

With four classrooms for call center trainings, she added, there is over 300 students each month for center program alone while for java programming course, there is around 100 students every three months.

Receiving positive feedbacks from its students such as “Thank you for getting me hired” or “Can I come back to sit in because I miss CCA, Supremo noted that within six months, success rate in placing these graduates in contact centers and BPO’s is 85% per class.

“Our main target for our students here in CCA is employment after training. If you see yourself as a training center and your students are still unemployed afterwards and they did not learn anything, then you should not call yourself as one,” she said.

As an accredited institution of Technical Education and Skills and Development Authority (TESDA), students are given free training and coaching with CCA in line with their scholarship programs such as medical transcription training, finishing course for call center agents training and java programming training.

In addition, its training curriculum also includes intensive communications training for English, exceptional customer service, American culture and geography and sales and telemarketing.

“We have modules targeting those areas of improvement that help alleviate the employment for BPOs.

They (aspiring agents) can also train themselves to find a way to improve on their own. But if they find it difficult, that’s when CCA enters to help them,” Supremo stated. — Grace Melanie I. Lacamiento

Providing students a lifetime offer for free with no limitations in an environment conducive for learning, she added that CCA represents tenureship since its staff has firsthand experience in call centers, from being part of the administrative or training staff, who can impart full knowledge from the actual point of view.

The Academy also gives placement services locally and provincially, near-hire trainings, and customized trainings for technical support or reinforcement trainings partnering with several of the largest call centers in the country such as Aegis People Support, Convergys, Sykes, Qualfon, Stream Global Services, TeleTech, Accenture, Eperformax, Teleperformance, North Star Technologies, Hinduja, SPI Global, and Solar Script Solutions International, Inc. (FREEMAN)