New non-voice BPO firm opens in Cebu

CEBU, Philippines - With the booming trend and huge expansion of business process outsourcing industry in the country, another BPO company settles in Cebu’s commercial hub.

Talleco, a 100-seat capacity of workstations newly located in Cebu IT Tower at Cebu Business Park, is an information technology company that purely offers a non-voice account on software development, data entry and other IT-related works and processes.

It has already established a long-term service contract with its mother client, Job Target, an American Internet company that operates in the recruitment advertising industry in the United States.

Managing Director Kurt Andrada said during the company’s inauguration that since Manila is already saturated with BPO companies, Cebu is the next big pool of resources more than anything else.

He added that in his several years in the industry, Cebuanos have a lot of commitment and thirst for growth and learning that outshine those in Manila.

He also described Cebu Business Park as a strategic location for such company because it offers a healthy lifestyle, less congested, no bars, and away from stiff competition among other BPOs.

Andrada said that Talleco aims to provide innovative solutions to clients with a competitive manpower composed of matured individuals with high accountability living in a culture of professionalism.

Officially kicking off on April 2, its operation already started on the month of March this year with an initial count of 75 employees working on a three-shift operation serving the North America.

He noted that their training for their employees does not require a call center foundation which focuses more on oral communication but rather, concentrates more on skill competency training for technical functions, US geography mastery and culture familiarization which is conducted by trainers from software development houses in Manila.

Through its training curriculum, the company expects its people to be up scaled and competent in their field since it considers its employees as prime investment and front liners of Talleco thus providing them with a competitive salary, good compensation and benefits package.

“We are a culture of highly-talented people. We provide an open relationship between the management and the people. We believe that the main resource for a company to be successful is the people,” Andrada said.

In adherence to health guidelines for the BPO sector in accordance with the Department of Labor and Employment, he added that their health benefits package covers the employee and his dependents and an internal awareness campaign regarding the risks involved in working in a different time zone and surviving the inverted sleeping pattern and lifestyle.

Talleco is also working out on a partnership with fitness clubs and occupational therapists to offer a health program, workout and consultation for its employees to be subsidized by the company itself that will be implemented by the end of this year.

“One thing good about us is we may not be as big as other BPOs out there but we institute such sustainable programs as a working model for our people,” Andrada said.

Furthermore, the highly-invested BPO company plans to have progressive development with two more clients by the end of this year or in early 2013 and to have larger employee population to 200 consisting of software developers, network engineers, data entry professionals, and project management by this year. (FREEMAN)