Globe expands DUO package in 49 cities

CEBU, Philippines - As part of its commitment to provide affordable and widely accessible communication service to Filipinos, Ayala-controlled Globe Telecom announced the expansion of its mobile and landline offering via the Globe DUO package, to 49 key areas in the country.

This move is aimed to fast track its target to provide nationwide coverage by end of 2012, in terms of unlimited calls to landlines and other DOU services, using only one phone, one SIM and one billing.

The combined mobile and landline service is now available in Iloilo, Misamis Oriental, Ilocos Norte, Albay, Cagayan, Camarines Norte, Camarines Sur, Davao del Norte, Davao Oriental, Nueva Ecija, Tarlac, Aklan, Biliran, Compostela Valley, La Union, Occidental Mindoro, Saranggani and Sorsogon, Globe senior advisor for consumer business Peter Bithos announced.

Globe is the first to offer unlimited calls to landline through Globe DUO in April 2009. Further strengthening the service, Globe subsequently launched Globe SUPERDUO, which allows subscribers to make unlimited calls to all local exchange landlines and all Globe DUO, Globelines as well as Globe and TM mobile phones nationwide. Globe DUO was named as a finalist in the Best Mobile Service Category in the 2010 Mobile Excellence Awards.

“Globe DUO is an innovative service that has dramatically changed the way people communicate by providing subscribers with a more convenient and more affordable calling service. Globe is extremely proud to say that as Globe DUO expands to more areas nationwide, we are able to bridge more people and provide them with better value services,” said Bithos.

 “Globe DUO has also effectively helped small and medium enterprises to grow and become more productive partners towards nation-building. And as we continually beef-up our network capacity, we also look forward to increasing coverage for both Globe DUO and Globe SUPERDUO across the Philippines,” he added.

According to Bithos, Globe DUO is a testament of the company’s commitment to continuously provide its customers with the most affordable and most convenient ways of communication using only the latest wireless services.

“With Globe DUO, a subscriber enjoys the world’s first fully convergent solution that works across both fixed and mobile networks using only one SIM, one phone and one billing statement,” he stressed.

Globe DUO or MY DUO allows subscribers to make unlimited calls to any Globe DUO or MYDUO number, Globelines nationwide and local area landlines for P450 for 30 days. For Prepaid users, Globe DUO is available at P350 for 14 days.

Meanwhile, Globe also announced that subscribers are in for better experience with more customer service channels that would immediately respond to customer needs and queries.

Making its subscribers the “star” of its business, the telecom giant pioneered the move in providing new online channels giving subscribers a variety of options where they can easily ask for after-sales support wherever they are and whatever time of the day.

Today, subscribers here and abroad can get real-time feedback from customer service representatives (CSR) who are on duty 24/7 through the chat functionality available on the Globe website or by adding the Talk2Globe account (Talk2GLOBECHAT) on Yahoo! Messenger.

Globe subscribers anywhere in the Philippines can also get assistance through SMS by texting HELP to 1234 for free. These new channels feature faster response time to a specific customer inquiry, as well as uninterrupted and seamless service with a conversation tracking feature. – (FREEMAN)