BPO firm changes company name

CEBU, Philippines -  Cebu-based Northern TranscriptionWorks, Inc., an outsourcing company, recently changed its company name to Northern Worx KPO, Inc.

Established in 2003, Northern has served over 1,000 customers globally for its transcription services. The company, however, has now evolved into a specialized business process outsourcing company with expertise in call center operations, documentation, and other back office solutions as it boasts of a diversified portfolio for affiliate businesses in the information technology and healthcare industries.

"With our solid reputation, boasting 100 percent account retention in terms of quality and delivery, we have continually laid the groundwork for growth through diversified services," said Mawit Go, Chief Marketing Officer of Northern Worx Inc.

"We have the top of the line technologies and competencies to take advantage of our proven methodologies and business processes. Having perfected our technologies and processes for transcription, it was effortless for us to duplicate and apply these to our call center operations and other back office services. This advancement was crucial for us to move closer to accomplishing our vision of becoming a global outsourcing service provider," Go added.

Northern Worx's new outsourcing services include: InCall Worx, a cutting-edge call processing system which allows full client monitoring and provides agents with performance enhancing tools; OutCall Worx, an outbound call center service designed to boost performance with solutions ranging from generating sales leads and product references to full-pledged sales or membership generation campaigns; DocuWorx, a complete documentation solutions designed for physicians, hospitals, HMOs, law offices, media outfits and research organizations; HealthWorx, competitive solutions for health insurance and pharmaceutical companies to significantly lower costs while improving process efficiencies and adherence to government and industry regulations by delivering the highest standards in data management, case processing and reporting systems to ensure that all data are completely and accurately processed; crucial reports are timely produced; and regulatory requirements are strictly and consistently complied with; EditWorx, and editing solution through Speech Recognition Draft Editing: High Technology and Human Efficiency in Perfect Synergy; and CustomWorx, customized and fully integrated solutions that cater specifically to unique business circumstances and requirements.

Northern Worx will also launch its new website http://www.northernworx.com today. – (FREEMAN)