MANILA, Philippines - Globe Telecom has launched Chat Assist, an online customer service assistance that can be accessed using the Globe website (www.globe.com.ph/support).
Globe customers can get real-time customer service assistance, including inquiries, requests and concerns about Globe products and services through the new Chat Assist.
“Globe Chat Assist expands our ability to provide excellent customer service to our subscribers because we are now able to serve them through more ways than one. So no matter where they are, our subscribers can now connect to Globe from anywhere in the world,” said Trina Henson, head of Globe’s Customer Engagement Group.
A Globe Chat Assist specialist is always ready to serve customers who are online so feedback on inquiries is immediate and concerns are resolved at the soonest possible time.
The launch of the new Chat Assist is in line with Globe’s thrust to put its customers first always and to provide them with superior customer experience.
Also, it demonstrates Globe’s commitment to its mission to transform and enrich lives through communications.
The new online customer service is made possible by Fluxion Inc., a provider of interactive technology solutions.