MANILA, Philippines - Like any venture, the food business is replete with challenges — how to build and maintain a loyal clientele, ensure fast and efficient service, and maintain food quality, among others.
It may sound like a tall order for some, but for Harbour City Dimsum House Co., Dunkin Donuts Cebu, and The Old Spaghetti House, it is a challenge that can easily be overcome with the help of PLDT-SME Nation’s PLDT myDSL Biz.
PLDT-SME Nation is the latest addition to the telecommunication giant’s growing family. It is specifically tasked to help small and medium enterprises (SMEs) address particular operational and service needs by providing them with technology-based programs and products.
And one of these is the highly efficient and successful PLDT myDSL Biz, PLDT’s high-speed Internet DSL (digital subscriber line) service that provides businesses with quality broadband access at speeds up to 50 times faster than dial-up.
This enables businesses to efficiently send and download heavy e-mails, browse and conduct research on the Internet and host their own websites while running similar business-critical applications over the Web. In a nutshell, it makes their information transfer so much faster and easier.
Harbour City Dimsum House owner Steve Kokseng, credits the PLDT myDSL Biz for making their operations and services more efficient.
Harbour City Dimsum House Co. is the operator of Ding How, Ding Qua Qua and the Dimsum Break chain, which currently has 12 branches across Metro Cebu.
“The need for networking arose when we acquired enterprise-wide software that also connected our branches to our commissary and to our head office,” he says. “With the help of PLDT myDSL Biz, ordering and system information updates are accomplished in near real time.”
That’s because PLDT myDSL Biz enabled Harbour City Dimsum House’s chain of restaurants to order stocks from the commissary without any fuss.
With just a few clicks and taps on the keyboard PC, it enabled them to send out order information online. And once the stocks they ordered are received, the branches can easily confirm deliveries — accurately and efficiently — online.
Ensuring efficiency, accuracy
Dunkin Donuts Cebu’s Nisa Gesalem also credits PLDT myDSL Biz for making the inter-branch communication and operational updates of their 60 branches more efficient and highly accurate through its Virtual Private Network or VPN.
Without it, she says, “inter-branch coordination will be inconsistent and targets will become difficult to achieve. Customer service will also be affected.”
Satisfied with the efficiency and efficacy of PLDT myDSL Biz, Dunkin Donuts Cebu is now even looking into exploring PLDT-SME Nation’s other services such as Wi-Fi connections and Inventory Software Management that specifically caters to food and manufacturing businesses.
Chito and Lizzie Guerrero of The Old Spaghetti House (TOSH) also lauds the PLDT myDSL’s VPN for making it easier for them to manage the daily operations of TOSH’s 20 outlets as well as its sister companies Grilla Bar and Grill, Chilly Willys and Cravings.
“With the use of the DSL, we can easily process or check payroll disbursement without the hassle of visiting the store for approval. Memos and queries can also now be ‘inter-branched’ on time. Financial reports can now be sent to respective branches with detailed attachments, to be easily reverted to the accounting department for reconciliation,” says TOSH accounting head Crecy Ibarra.
And like Harbour City, Dunkin Donuts Cebu, and The Old Spaghetti House, other business, too, could be much more productive, their operations much smoother, and their customers much more satisfied with the help of PLDT-SME Nation.
To learn more about PLDT SME Nation’s products and services, call 101-888 or visit www.pldtsme-nation.com.ph.