MANILA, Philippines - Teleperformance won recently the 2014 Frost & Sullivan Asia Pacific Contact Center Outsourcing Provider of the Year Award. Teleperformance was presented with the award for their achievements within the Asia Pacific region at the 2014 Frost & Sullivan Asia Pacific ICT Awards held in Singapore. David Rizzo, president of Teleperformance Asia Pacific, accepted the award on behalf of Teleperformance. The award was presented by Cecilia Chang, senior vice president of Frost & Sullivan.
“Teleperformance’s success can be attributed to its strong focus on the needs of its clients through customizing both solutions and operations to deliver superior customer interaction services. Its customer-centric strategy has elevated the client-service provider relationship to a new level which in turn strengthens both the relationship with the client and brings value to the partnership,” said Krishna Baidya, Research Manager for Frost & Sullivan’s Asia Pacific ICT practice. “Leveraging a deep understanding of the market dynamics, both internally through efficient operational processes, and externally through defining a successful growth strategy, Teleperformance has established an extensive footprint across Asia Pacific. Bringing together global best practices and experience combined with continuous innovation, mix of talent expertise, expansion of multi-lingual hubs and intelligent analytics, Teleperformance continually strives to enhance customer value,” Baidya added. In its 11th year, the Frost & Sullivan Asia Pacific ICT Awards program seeks to recognize companies and individuals that have demonstrated best practices in their industry, commending the diligence, commitment and innovative business strategies required to advance in the global marketplace.