MANILA, Philippines - Cable & Wireless Worldwide and Philippine Long Distance Telephone Co. (PLDT) announced yesterday the expansion of their seven-year long strategic partnership aimed at tapping the growing potential of the business process outsourcing (BPO) sector.
The partnership involves the delivery of multi-protocol label switching (MPLS) network connectivity and value-added telecommunications services to enterprise customers in one of the fastest growing economies in Asia, officials of both companies said.
Company officials noted that specifically, there is significant demand from global providers of BPO services for IP-based contact center (IPCC) solutions and support services into and out of the Philippines.
Cable & Wireless Worldwide works with some of the leading providers of BPO services based in India and across the Asia Pacific to provide them high-speed, predictable and secure connectivity services. The company has invested in a resilient and secure network infrastructure in the Philippines – with points of presence (POPs) in Manila City and Pasig.
As a part of its agreement with PLDT, Cable & Wireless Worldwide will enhance its existing suite of on-net virtual private network (VPN) quality-of-service (QoS) offerings for its customers in the Philippines.
Cable & Wireless Worldwide and PLDT are also enhancing the international connectivity of their international POPs in Manila by adding an Asia America Gateway (AAG) international leased line trunk between Philippines and Hong Kong.
With AAG installed in PLDT’s cable landing station in Bauang, La Union, this is ideal for diversity from other existing cable landing stations in the Philippines in response to the growing demand for bandwidth and to provide resiliency versus possible future disasters that may threaten telecom operations similar to the past Taiwan earthquake, the officials added.
PLDT first vice president Nerissa Ramos said the partnership with Cable & Wireless Worldwide successfully serves enterprise customers seeking secure high speed global connectivity in and out of the Philippines.
“Our growing partnership is a clear sign of the inherent economic potential within the Philippines market and that our customer focused investments into the market are driving success,” she said.
For his part, Diarmid Massey, vice president for international carrier services of Cable & Wireless Worldwide, said PLDT has a long heritage and a proven track record of efficient and consistent delivery to customers.
“The partnership extension will allow us to provide next-generation telecommunications solutions that meet the emerging needs of global and local corporations in the Philippines,” he said.